What are the responsibilities and job description for the Application Support Lead position at Veear Projects Inc?
Job Description
Job Description
What you'll Bring
Passion for collaboratively developing solutions, continuously learning and mentoring teams for improved end user and customer experience.
Strong problem solving and analytical skills and are highly adaptable to changing circumstances.
Experience managing relationships with key software and service providers.
Ability to influence stakeholders to drive project and process outcomes.
Strong knowledge of Agile practices and agile planning tools (e.g., Jira).
Experience with ITIL v4 processes, framework, and tools that support it (e.g., ServiceNow).
Effective written and verbal communication skills for both technical and non-technical audiences.
Experience on how quality standards and procedures apply to high-risk applications, protecting privacy related data, and identifying security threats.
Experience in programming / scripting languages (e.g., Java, Python, etc.) or configuration environments
Experience with database analytics tools (e.g. SQL)
Experience in AWS and Microsoft Power Platforms
How you will Succeed
You build relationships with business partners by using account management skills like active listening and effective communication.
You understand business processes and partners to identify new opportunities to leverage technology to continuously improve these processes.
You are a key participant in managing the PPM portfolio (e.g., technology, services, applications).
You translate business strategies and plans into future service delivery needs in the areas of service levels, capacity, continuity, and availability.
You gain and apply a deep knowledge of how the platform and products enable and support key business processes.
You develop and leverage enterprise-wide relationships to understand and utilize services provided by other teams. You can analyze the impact of changes in these services on the PPM platform / products.
You influence the lifecycle and functional roadmaps for the platform / products ensuring business needs are met.
In partnership with product architects, you assess, plan for, manage, and deliver initiatives that impact the platform / products.
You facilitate the portfolio of information security and quality initiatives that impact platform / products, to ensure it remains robust, available, and compliant.
You consult and support the organization's Service Management capability on the delivery of small enhancements, changes, maintenance, and operational activities.
You apply service management processes including incident, problem, and change management, testing and deployment.
You participate in the development of strategies (validation, service, testing, etc.) to ensure compliance.
Your Basic Qualifications
Bachelor's Degree in IT or equivalent field
3 years professional experience in DevSecOps quality, project management and software development approaches.
3 years professional experience creating solutions to problems - testing, mapping, etc.
Additional preferences
Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
Resourcefulness and ability to devise creative solutions to problems
Experience testing and mapping various processes to propose improvements
Strong understanding of tech to gather data and problem solve
Excellent communication and leadership skills
Experience working in a highly regulated software delivery environment with red data at the core
Strong understanding of automation and basic scripting and can apply broad spectrum technical skills as needed
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Application Support Lead?
Sign up to receive alerts about other jobs on the Application Support Lead career path by checking the boxes next to the positions that interest you.
