Customer Success Manager

Description

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About the Role

Join our product team for Autoshop Solutions! At our core, we are dedicated to creating high-performing websites and engaging marketing solutions that drive new business for the automotive aftermarket industry. Our agency uses deep industry knowledge and cutting edge methodologies in search engine optimization, paid search advertising, content creation, and social media engagement, combined with state-of-the-art analytics and reporting platforms.

We are looking for a Client Success manager that is self-motivated, detail-oriented, results-driven and customer-focused for an immediate opening as a Marketing Account Manager. This position provides a critical role in customer success and serves as the liaison between clients and various members of the marketing team. You will exhibit excellent communication and organizational skills while also being a multi-tasker at your core. You will be responsible for managing the overall marketing strategy, performance reviews and optimizations, website change requests, and coordination of all aspects of the Internet Marketing campaigns for accounts assigned to you.This is a chance to be part of a fun, fast-paced, and collaborative team while growing your skills as a marketing professional. Our customers are our first priority and your professionalism and office skills need to be flexible to adapt to a wide range of customers, demographics and business types.

Primary Responsibilities:

• Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone.

• Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers.

• Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account.

• Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions.

• Document, maintain, and follow through with accurate customer notes and data within the companys CRM tool.

• Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers.

What We Offer:

• Competitive salary and benefits package (including health & life insurance)

• Paid national holidays and vacation

• Company provided laptop

• Flexible office hours with hybrid work schedule

• Fast-paced (and fun!) working environment

• Company outings, Thursday breakfast, brewery next door and more!

Qualifications

Desired Skills and Experience:

• Bachelors degree preferred or similar work experience required.

• 2 years of experience in a digital marketing or account management role.

• Google certifications in Analytics, Search, Ads and Display are preferred.

• Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices.

• Strong organizational and project management skills.

• Strong people skills, in-person and over the phone

• Passion for being customer service-oriented

• Internet savvy with excellent computer literacy and typing skills

• Excellent grammar and written skills

• Works well in a team environment

• Independent thinker and self-starter

• Able to meet deadlines and work with a schedule

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.