What are the responsibilities and job description for the Client Success Manager position at Veho?
About The Role
The Client Success team is the client account P&L owner for Veho and the primary point of contact for the entire relationship. As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships with external clients and solve their delivery and returns challenges. This requires a high degree of business acumen, strategic thinking, problem-solving, understanding of operations, cross-functional partnership, and an entrepreneurial mindset. The Client Success Manager will create value for Veho’s clients by delivering on our commitments and innovating new product or service offerings to meet their transportation needs. This person thrives on building excellent relationships with your clients while also identifying opportunities that will increase our book of business and top-line revenue opportunities.
What You’ll Do
The Client Success team is the client account P&L owner for Veho and the primary point of contact for the entire relationship. As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships with external clients and solve their delivery and returns challenges. This requires a high degree of business acumen, strategic thinking, problem-solving, understanding of operations, cross-functional partnership, and an entrepreneurial mindset. The Client Success Manager will create value for Veho’s clients by delivering on our commitments and innovating new product or service offerings to meet their transportation needs. This person thrives on building excellent relationships with your clients while also identifying opportunities that will increase our book of business and top-line revenue opportunities.
What You’ll Do
- Retain and grow revenue within your portfolio of accounts
- Manage strategic client relationships; ensure operational alignment, error management, and continuous improvement
- Own regular operational client cadence and relationships with your respective book of business
- Partner with the Veho Expansion team to develop a client expansion strategy that addresses our client's needs and grows the partnership
- Understand and drive insights into client business goals as well as anticipate future needs to deliver efficient solutions
- Help develop standard methodologies and process strategies in a high-growth, evolving business unit
- Drive planning sessions to ensure our clients can fully utilize Veho to meet their performance, delivery, and operational efficiency goals
- Conduct quarterly business reviews and check in points with key clients to identify any performance gaps, volume changes, and wins
- Understand client challenges using your strong interpersonal skills and data-driven approach to problem-solving
- Elicit client feedback to act as an internal advocate for our clients
- Communicate regularly with the customer to evaluate satisfaction
- BA/BS degree or similar college-level education
- 4 years of relevant professional working experience, experience in a start-up (Digital/Technology), Operations or entrepreneurial/founder experience
- High degree of emotional intelligence
- Proven success in solving operational challenges with a creative, data-first approach
- Experience building relationships with executive-level external clients through active listening
- Experience in data analysis; strong Excel/Google Sheet skills, SQL is a plus
- Leadership in developing world class client presentations/QBR leadership
- Ability to thrive in a fast-paced environment and meet specific goals
- Advanced level of cross-functional collaboration and execution of changes to established processes
- Experience within consulting, logistics, e-commerce, or transport-tech industries
- Experienced in on-boarding clients; implementation and integration experience
