What are the responsibilities and job description for the IT Support Specialist position at Velociti?
Company : Velociti is the industry-leading technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
What You’ll Do :
- Identify, diagnose, and resolve level one issues in computer hardware and software.
- Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end user systems.
- Provide general desktop support, release coordination, imaging / re-imaging PCs, and laptops.
- Provide one-on-one assistance to end users by chat, phone, email, or in person.
- Coordinate with third-party service providers for timely repair of hardware under maintenance agreements or warranties.
- Perform minor hardware repairs for hardware outside of third-party support.
- Aid in the installation of other peripherals like printers, scanners, etc.
- Track the use and restock inventory for items such as laptops, mice, keyboards, docking stations, monitors, and IP phones.
Qualifications :
We offer :
Velociti has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodations for individuals with disabilities to apply for employment. Contact careers@velociti.com ONLY if you wish to request an accommodation. Resumes sent to this address will not be accepted. Applicants MUST apply online to be considered for posted positions. EEO / AA M / F / D / V
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