What are the responsibilities and job description for the Superstars Only - Automotive service advisor/writer needed position at Velocity Auto Care LLC?
Are you a superstar when it it comes to customer service? Do you love people and do people love you? WE WANT TO TALK TO YOU!
Join Our Dynamic Team as an Automotive Service Advisor!
Location : Off I-45, about 15 minutes from Galveston and 30 minutes from Houston
Position Type : Full-Time
Salary : Competitive, with excellent benefits and performance bonuses
About Us :
Velocity Auto Care is a highly respected and busy automotive shop, voted the best automotive repair shop in Galveston County two years in a row! Located conveniently off I-45, we are dedicated to delivering exceptional service and building lasting relationships with our customers. We're not just about cars; we're about people. Our team is dedicated to ensuring every customer feels valued and every vehicle is serviced with the utmost care and integrity. We love our customers and we love our team!
The Role :
As an Automotive Service Advisor, you'll be the vital link between our customers and our service technicians. Your role is to provide a seamless and outstanding service experience, from the moment a customer steps in, to the time their vehicle is ready for pickup. You'll be responsible for understanding their needs, explaining the necessary services, and ensuring their complete satisfaction.
What You’ll Do :
- Greet customers with a warm, friendly demeanor and assist them with their service needs.
- Listen to customer concerns and accurately document their vehicle issues.
- Provide clear, honest, and detailed explanations of services and repairs needed.
- Offer recommendations for preventative maintenance and other services.
- Maintain open communication with our technicians to ensure timely and accurate service.
- Follow up with customers to ensure their experience exceeded their expectations.
- Uphold our shop's reputation for integrity and high-quality service.
- People-Oriented : You genuinely enjoy interacting with customers and helping them with their automotive needs.
- Integrity-Driven : Honesty and transparency are at the core of your professional values.
- Excellent Communicator : You can explain complex issues in a way that’s easy to understand.
- Organized & Efficient : You manage multiple tasks with ease and are attentive to details.
- Problem Solver : You approach challenges with a positive, can-do attitude and find effective solutions.
- Team Player : You thrive in a collaborative environment and contribute to a supportive team culture.
- Previous experience in automotive service or customer service is preferred.
- Strong interpersonal and communication skills.
- Basic knowledge of automotive repair and maintenance.
- Ability to work in a fast-paced environment.
- Proficiency with computer systems and software applications.
- Valid driver’s license.
- No automotive experience is necessary but automotive knowledge experience is preferred
- Supportive Environment : Work with a team that values collaboration and mutual respect.
- Professional Growth : Opportunities for the best training in the industry and career advancement. Possible advancement to management position
- Competitive Compensation : Enjoy competitive pay, a 401k plan, health insurance, paid vacation, and paid holidays.
- Customer-Focused : Be part of a company that puts people first and has a stellar reputation for service excellence.
Who You Are :
Qualifications :
Why Join Us?
At Velocity Auto Care, we believe in operating with integrity and striving for 100% customer satisfaction. We foster a true team mentality and don't tolerate bad attitudes. Come work in a positive environment where you can thrive!
If you’re passionate about cars and people, and you’re ready to work in an environment where integrity and customer satisfaction are paramount, we want to hear from you!
Join Velocity Auto Care and start a rewarding career where you can make a difference every day!
Salary : $125,000
