What are the responsibilities and job description for the Call Center Agent position at Velocity Flex?
Job Overview: We’re looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for troubleshooting IT and technical issues.
Essential Responsibilities:
- Receives Inbound calls from customers and branches to support all lines of business.
- Conducts outbound calls for troubleshooting with customers and email communications for follow up.
- Generates tickets and assign as needed to the appropriate branches, internal teams, or vendors for further assistance to complete requests.
- Provide excellent and professional customer service in a fast-paced environment at all times.
Primary Qualifications:
- Must have a High School diploma or GED equivalent.
- Proficient in Microsoft Office and general computer navigation knowledge
Job Types: Full-time, Contract
Pay: $15.00 - $17.00 per hour
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Ability to Commute:
- Houston, TX 77042 (Required)
Work Location: In person
Salary : $15 - $17
