Field Service Technician

Field Service Technician

Position Overview

Welcome to velofix - a brand whose DNA is actively defined by challenging the status quo of what it means to be a "Micro Mobility Service Provider", and redefining how service, products and equipment are delivered to consumers. Every day we connect with customers, we work to deliver the highest degree of professionalism, trust and transparency possible. We deliver an EXPERIENCE to customers that makes them fall in love with what we do and keeps them coming back and advocating for us every day.

This position will provide comprehensive Customer Service support to the velofix Customer base and other internal leadership team members. You’ll be responsible for non-warranty work, warranty work, customer service tasks, retrofit campaign completions, team support, troubleshooting, repair, customer interaction, and general support for a large well-known OEM’s Golf Cart product line.

About the Role – You will:

• Maintain excellent verbal and written communication with customers and site staff daily.

• Support new vehicle launch activities

• Order parts, tools and supplies when needed utilizing company applications

• Interpret Engineering drawings and wiring schematics

• Complete retrofit campaigns.

• Repair, maintain, troubleshoot and service vehicle with tools that range from computer diagnostics to basic mechanical tools.

• Monitor sub-contractor work where needed

• Ensure proper and timely submission of expense reports

• Maintain detailed and timely work orders and associated documentation for repairs

• Possess ability to read and comprehend drawings, schematics, diagrams and work instructions.

• Complete work orders upon completion of work

• Be expected to work well when under pressure

• Communicate effectively internally regularly with Management and Field Team both verbally and writing

• Performs other duties as assigned by Management.

About Our Group:

• As strategic partners, the Golf Team strives to ensure that our values, culture and engagement always allow us to do great things for our organization

• We strive to provide the highest-level service and support to our clients each and every day.

• We work collaboratively to build strong relationships with our clients, partners, and own team.

• We treat each other with respect……and always try to have a little fun every day!

• This position will be part of the Golf Business Unit

• You will report directly to the Director of Mobility Services

About You:

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization and external customers.

• Work effectively with little to no supervision.

• Customer-focused attitude, with a high level of professionalism and discretion.

• Able to manage more than 25 customers at a time, while also meeting company deadlines.

• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.

• Understand and be able to explain basic electrical and mechanical fundamentals

• Detail-oriented, resourceful, diligent and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner).

• Strong time management and organizational skills.

• Open to traveling when needed to meet needs of the business

• Positive attitude and ability to be trainable

• Sound judgment; Good problem-solving and analytical skills (troubleshoot technical issues, communicate and document solutions to non-technical parties).

• Excellent communication skills.

Your Experience Includes:

• 2 years’ experience of directly related work.

• High School Diploma or equivalent.

• General knowledge of automotive and/or UTV vehicle systems.

• Medium to expert in MS office, Apple IOS and Android applications

• Hands-on experience in electrical, mechanical and other related field service experience.

• Experience interacting and communicating effectively with customers.

• Good driving record demonstrating ability to safely operate a company/customer vehicle.

Physical Demands:

• May work various shifts as needed; may be requested to travel to different locations.

• Lifting up to 25 pounds and occasionally 50 pounds.

• Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.

• Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items. Manual dexterity with occasional repetitive finger motion.

Environmental Demands:

• Ability to work in a Field environment with extreme heat and cold conditions.

• Wear protective clothing or respiratory protective equipment.

• Works with irritant chemicals, gases, etc.

You might also have:

• ASE or other applicable technical certification.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• On-the-job training
• Paid time off
• Tools provided

Schedule:

• 8 hour shift
• Extended hours
• Overtime
• Weekends as needed
• Year round work

Application Question(s):

• Do you live in Richmond, VA?

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote

Salary : $22