Night Shift Dispatcher/Customer Service

Job description

Job description

THIS POSITION IS ON A ROTATING SHIFT ***** YOU WILL WORK EVERY OTHER WEEKEND**** 12 HOUR SHIFTS***** 8AM TO 8PM

Principal Function: The Dispatcher is responsible for ensuring on-time delivery to Velox Express Clients.

Essential Duties and Responsibilities: Duties include, but are not limited to:

· Coordinates all phases of dispatch.

· Maintains and monitors order activity including accurate and complete order entry.

· Issues time managed assignment of orders.

· Monitors order progress and proper order completion.

· Records order updates from start of order through completion.

· Monitors driver availability proactively to maintain on-time and accurate completion.

· Advises management of issues and deficiencies.

· Assists customers with questions including pricing, direction, follow-up, and requests for proofs of delivery.

· Pulls parts from warehouse, completes documents, and prepares for shipment or delivery.

· Assists warehouse staff, as needed.

Knowledge, Skills, and Abilities:

· Highly organized and detail oriented.

· Resourceful and creative.

· Analytical skills and problem-solving ability.

· Must exhibit professionalism and be effective working with customers, vendors, and employees.

· Skillfully convey information on a wide range of topics to a diverse target audience.

· Influencing and consultative skills are critical.

· Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.

· Ability to handle confidential information.

· Effective prioritization and time management skills.

· Ability to work in a fast-paced, high-pressure, deadline driven environment.

· Strong initiative to strive for continuous accuracy, quality, and timeliness of information.

· Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.

· Ability to manage multiple projects and tasks simultaneously.

· A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.'

Job Type: Full-time

Pay: $17.00-$20.00 per hour

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Schedule:

• 12 hour shift
• On call
• Rotating weekends

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift

Work Location: In person

Salary : $17 - $20