What are the responsibilities and job description for the Store Lead-Lewisville position at Velvet Box?
Store Lead - Velvet BoxLead with Excellence. Inspire Confidence. Elevate the Customer Experience.
About Velvet Box:
Velvet Box is an upscale, boutique retail experience dedicated to providing a luxury shopping environment that prioritizes professionalism, discretion, and exceptional customer service. As a woman-owned brand with six North Texas locations, we offer an inviting, educational, and high-end retail experience where customers feel supported in their journey of intimacy and wellness.
At Velvet Box, we uphold the highest standards of customer care, expertise, and professionalism in a refined and sophisticated atmosphere. Our associates are polished, knowledgeable, and customer-focused, ensuring that every shopping experience is elevated, informative, and welcoming.
The Role You'll Play:
As a Store Lead at Velvet Box, you are a trusted leader who ensures the success of both the customer experience and team performance. Acting as an extension of the Store Manager, you will set the tone for excellence, uphold our brand standards, and foster a highly professional, boutique shopping environment. You'll coach and guide your team to deliver concierge-level service with expertise and grace, creating an inviting and polished experience for every client.
Key Responsibilities:
- Lead by Example: Maintain a highly professional demeanor while providing mentorship, training, and support to sales associates.
- Deliver a Luxury Retail Experience: Create an upscale, judgment-free shopping environment that meets Velvet Box's elevated service standards.
- Drive Sales & Performance: Motivate and coach the team to meet and exceed individual and store sales goals through expert consultation and personalized service.
- Maintain Operational Excellence: Ensure the store is impeccably maintained, well-stocked, and visually reflective of a boutique, high-end shopping experience.
- Customer Engagement: Foster meaningful, consultative relationships with clients to build trust and loyalty.
- Professionalism & Discretion: Uphold strict professional and service standards, ensuring that both customers and team members feel comfortable and respected.
What Makes You a Great Fit:
- Luxury Retail or Upscale Customer Service Experience: Previous leadership experience in high-end retail, beauty, fashion, or hospitality preferred.
- Refined & Poised Leadership: You bring a polished, elegant approach to guiding both customers and staff.
- Strong Communicator & Coach: Ability to provide clear direction, motivation, and expert customer consultations.
- Sales-Driven & Results-Oriented: You thrive in a goal-driven environment and have a passion for high-end, consultative sales.
- Attention to Detail & Professionalism: You take pride in maintaining an impeccable store atmosphere that reflects Velvet Box's luxury brand image.
- Flexible & Dependable: Available for evening and weekend shifts as needed to ensure seamless store operations.
What We Offer:
- World-Class Training: Exclusive training led by industry experts to elevate your leadership and product knowledge.
- Prestigious Work Environment: Be part of an upscale, boutique brand that prioritizes excellence, professionalism, and customer trust.
- Growth & Career Advancement: Opportunities for leadership development within a fast-growing, respected retail brand.
- Competitive Compensation & Benefits: Enjoy performance-based incentives, employee discounts, and a mission-driven workplace.
How to Apply:
Ready to elevate your leadership career in a high-end, boutique retail setting? As part of the application process, you will receive an email with instructions for completing a live Wedge video interview. This step is required and helps us get to know you better. Additionally, you will complete a Culture Index survey to ensure a great fit for both you and Velvet Box.
Join Velvet Box and lead a team that sets the standard for excellence in luxury retail.
