District Manager - North East

About Us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in New York, Hong Kong, Shanghai, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Mission:

We are seeking a passionate and results-driven Retail Area Manager to join our dynamic Retail Team. Based in New York, this is a field-based role requiring significant time spent in our stores, ensuring operational excellence and team development.

Our Retail channel is thriving and rapidly expanding across the United States, with direct stores in New York City and Long Island, along the Northeast Coast, Florida, and California, and exciting new openings on the horizon. This is a fantastic opportunity for a motivated leader to make an impact in a fast-growing retail environment.

Key Responsibilities:

• Partner with the Director of Retail to execute and adapt strategic operational plans to the North East market
• Oversee the North East Area P&L, ensuring financial performance and identifying opportunities for growth
• Lead and develop the Store Manager team, working closely with Cluster Managers to drive operational and team success
• Uphold Venchi’s Service Model standards to deliver an exceptional customer experience at every store
• Act as a trainer and coach for store teams, inspiring and guiding them to meet and exceed performance goals
• Monitor and analyze store KPIs and performance metrics, implementing action plans to achieve company targets
• Ensure visual merchandising aligns with Venchi’s brand guidelines
• Oversee and optimize store operations, including scheduling, productivity, ordering, forecasting, and inventory management
• Conduct regular store visits to ensure maintenance of fixtures, furniture, and facilities
• Identify and implement innovative solutions to operational challenges
• Collaborate with Store Managers and Cluster Managers to manage the recruitment process and build strong store teams.

The Ideal Candidate:

• A minimum of 4 years of District/Area manager experience, preferably in the Food and Beverage sector
• At least 2 years of experience leading and developing people, with proven success in building high-performing teams
• Experience working in a fast-paced retail environment; international experience is a plus
• Results orientated with the ability to manage multiple priorities, meet deadlines, and maintain a hands-on approach
• Excellent communication, negotiation, and organizational skills, with a focus on performance and attention to detail
• A proactive, problem-solving mindset, capable of making decisions and thriving in both independent and collaborative environments
• Experience using data to develop business strategies and drive decision-making
• Fluency in English, bilingual is a plus
• Ability to travel regularly across the region and occasionally to other states.
• Positive, flexible attitude with a passion for chocolate and gelato
• Leads talent management efforts by actively networking, recruiting, and onboarding top talent while fostering a culture of ongoing training, development, and engagement to build high-performing teams.
• Positive and flexible…and obviously a chocolate and gelato lover!

What We Offer:

• A competitive annual bonus up to 20% of the salary
• Inspiring work environment: you'll work in a friendly environment where you can learn, experiment, and grow every day. We value both individual development and teamwork
• 100% Company covered health and dental benefits
• 401k matching (up to 4%)
• Competitive paid time off policy
• Personal Car Allowance (if applicable)
• Employee Discounts through our extended network, including fitness, cellular, travel, electronics, and many more
• Commuter benefits offered via ADP
• Internal promotion opportunities, we always seek to promote from within
• 30% discount in-store and a 40% discount. We aim to bring a touch of Italian joy to your workday, offering company discounts, free gelato, coffee, and water (where available) during shifts
• Diversity and Inclusion: We embrace diversity and inclusion in all its forms, fostering a collaborative and welcoming environment
• Global Vision, Italian flavour: Join a passionate and creative team where innovation thrives. Together, we achieve excellence: from sourcing top-quality ingredients to delivering moments of joy worldwide

Join us at Venchi and help us bringing the Italian way of life and delicious flavors to every corner of the world!

We look forward to hearing from you!