Implementation Team Lead

Job Title: Lead Implementation Manager (Lead Role)

Location: Austin (Hybrid)

Team: Fintech Platform

We are looking for a Lead Implementation Manager to take a leadership role in driving the growth of the Fintech Platform. This is a pivotal role, where you will not only lead high-impact client integration projects but also shape the strategy behind the Fintech Platform’s expansion, working closely with cross-functional teams including Solutions Engineering, Product, Compliance, Operations, and Sales. Your leadership will directly contribute to achieving our regional growth targets.

As a senior leader in this role, you will be responsible for spearheading complex, high-stakes implementation projects with the world’s largest banks and businesses. You’ll leverage your expertise in program management to deliver seamless, on-time, and high-quality integrations, ensuring alignment with both business and technical objectives.

In addition to project delivery, you’ll play a strategic role in shaping the Fintech Platform’s approach to partnerships and integrations, identifying key opportunities for process improvements and scalability. You will also provide guidance and mentorship to junior team members and lead initiatives to enhance the overall effectiveness of the Implementation function.

This role is ideal for an experienced program manager with a strong background in client-facing projects, particularly within financial services, banking, and payments. If you are passionate about driving strategic growth and thrive in a fast-paced, dynamic environment, we’d love to hear from you.

Overview:

• Strategic Leadership: Lead complex implementation projects for major banks and businesses, while contributing to the strategic growth and scalability of the Fintech Platform through process improvements and innovative solutions.
• Governance & Risk Management: Leverage your expertise to manage project scope, timelines, communications, and accountability. Identify risks early, propose solutions, and ensure regulatory compliance across all projects.
• Client & Stakeholder Management: Build strong relationships with both internal teams and external partners, gaining trust from senior stakeholders and leading client engagements from kick-off to launch.
• Problem Solving & Influencing: Overcome blockers and challenges using a combination of problem-solving, technical expertise, and strong influencing skills, ensuring that projects remain on track and meet both business and technical objectives.
• Delivery & Process Improvement: Lead the delivery of high-quality integration projects, ensure that regulatory requirements are met, and drive continuous improvements in our project management processes to increase efficiency and scalability.

This Role Will Give You The Opportunity To

• Shape Strategic Growth: Lead partnerships with the world’s largest banks and businesses, directly impacting the expansion of the Fintech Platform.
• Elevate the Implementation Function: Help scale the Implementation team by leading initiatives that enhance processes, scalability, and efficiency.
• Innovation & Leadership: Drive innovation by delivering new solutions and finding ways to do things that haven’t been done before.
• Global Exposure: Travel to collaborate with teams and meet prospects worldwide, helping to drive the Fintech Platform’s growth in new markets.

Qualifications

• 10 years of project/program management experience in banking/fintech or related industries.
• Proven track record managing complex, multi-phase projects using Agile, Waterfall, or hybrid methodologies, with expertise in creating and managing high-quality project plans.
• Experience leading API and SWIFT-based payment integrations, particularly navigating banking or large enterprise structures to ensure project success.
• Strong ability to identify, manage, and mitigate risks through robust project governance and foresight.
• Experience adhering to local regulatory requirements while delivering successful payment integrations.
• Exceptional verbal and written communication skills, able to present complex concepts to both C-suite and operational teams.
• Strong decision-making and problem-solving abilities, particularly in navigating high-pressure, complex challenges.
• Leadership qualities to drive change, mentor team members, and influence key stakeholders.

Location and Work Environment

• Location: Austin, Texas
• Work Model: Hybrid (combination of in-office and remote work)

If you’re looking for a role that combines strategic leadership with hands-on project management and are passionate about driving growth in financial technology, we encourage you to apply!