Technical Support Specialist

Job Title: Technical Support Specialist (First Shift M-F)

Location: Savannah, GA  Remote (occasional travel to Chattanooga for training)

Position Overview:
We’re looking for a highly dependable Tech Support Specialist with a strong work ethic, confident communication skills, and the ability to work efficiently across multiple platforms in a fast-paced environment. This is a remote-first position, ideal for someone who has successfully worked from home, has a dedicated home office setup, and thrives on solving problems independently and professionally.

You’ll play a critical role in supporting our operators and ensuring seamless, reliable operations. Ideal candidates will have years of experience in a call center environment, a methodical troubleshooting approach, and familiarity with vending machines and credit card processing technologies.

If you're highly responsive, detail-driven, and take pride in delivering top-tier customer support while maintaining professionalism under pressure—this role was made for you.

Key Responsibilities:

• Handle incoming phone calls across multiple queues with speed and professionalism.
• Respond promptly to voicemails, emails, and texts—maintaining a reputation for reliability and responsiveness.
• Work confidently across multiple software platforms, switching quickly without missing a beat.
• Maintain accurate records in Zoho CRM and warehouse databases.
• Document all customer interactions in Zoho Desk with detailed notes on issues, steps taken, and resolutions.
• Communicate effectively with internal teams using Zoho Cliq, email, and phone.
• Collaborate with Parts, Warehouse Production, and Logistics to resolve issues and ensure operational continuity.
• Identify recurring issues and work with leadership to improve processes or address manufacturer-related concerns.
• Use and improve internal tools such as 411vending.com.
• Travel occasionally to Chattanooga to receive hands-on training with our machines and processes.
• Perform light mechanical work such as removing parts, replacing locks, wiring components, or troubleshooting boards.
• Represent the company with professionalism during phone calls, video meetings, and team discussions.
• Contribute to a positive, accountable, and team-focused work environment.

What You Bring to the Table:

• A quiet, dedicated home office with the ability to self-manage and stay focused.
• Proven success working remotely and maintaining productivity with minimal supervision.
• A strong sense of accountability, honesty, and ownership over your work.
• The ability to remain methodical, calm, and confident when solving complex technical issues.
• Exceptional multi-tasking skills, especially across dual or multi-monitor setups and multiple applications.
• Excellent communication, both verbal and written—polished, clear, and professional.
• Experience in a call center or technical support environment, preferably for several years.
• Working knowledge of vending machine hardware and systems, and a strong understanding of credit card processing.
• Experience with tools like Zoho CRM, Zoho Desk, and Zoho Cliq (or similar platforms).
• Willingness to roll up your sleeves and learn mechanical troubleshooting when needed.
• A team-player mindset with the ability to contribute constructively in a distributed team environment.

This is a first-shift, full-time role that offers a unique opportunity to be part of a growing, dynamic support team. If you're organized, driven, technically savvy, and committed to delivering outstanding support—we’d love to hear from you.

Apply today and bring your skills, confidence, and dependability to a team that values them.

Salary : $47,500