What are the responsibilities and job description for the Field Service Technician - Rochester, NY position at Vengrid?
LinkedIn Job Post: Field Technician – Vengrid Networks
Job Title: Field Technician (ISP/MSP Support – Full or Part-Time)
Location: Penfield, NY
Compensation: $22-$25/hour
Type: Full-Time, Part-Time, or Contract
Travel: Up to 75% (Company van and tools provided)
About the Role
Vengrid Networks is hiring a Field Technician to support our growing client base across residential properties, including low-income and senior housing. This role includes both onsite and remote troubleshooting, technical installations, and day-to-day field service operations.
We’re looking for a reliable, technically skilled individual with hands-on experience, strong communication skills, and the ability to work independently.
Key Responsibilities
- Respond to service tickets using internal ticketing systems
- Determine service type required (onsite vs. remote) and dispatch accordingly
- Troubleshoot network, connectivity, and electronic issues
- Perform low voltage wiring and equipment installations
- Provide helpdesk-level phone support to clients as needed
- Ensure all work environments are clean, safe, and organized
- Maintain clear and professional communication with clients and internal staff
- Adjust quickly to changes in daily schedules and urgent requests
Qualifications
- Minimum of 2 years’ experience in IT support or field service
- Minimum of 1 year experience with low voltage wiring or general labor
- CompTIA A certification preferred (or equivalent work experience)
- Valid NYS driver’s license and clean driving record
- Ability to lift 50 lbs. and operate independently in the field
- Strong organizational, communication, and problem-solving abilities
- Comfortable with high-travel workloads (up to 75% on-site work)
Compensation & Benefits
- Competitive hourly pay ($22-$25/hr depending on experience)
- 401(k) with company match
- Health, dental, vision, and life insurance
- Paid time off, vacation, and holiday pay
- Optional on-call shifts with added compensation
- Company van, gas card, and tools provided
- Performance bonuses and commission opportunities
Schedule Options
- Day, evening, or overnight shifts
- 4, 8, 10, or 12-hour shifts available
- Weekday and weekend availability considered
- On-call shifts are available but not required
- Part-time and full-time roles available
Salary : $22 - $25