RCM Customer Care Specialist 01

JOB POSTING- Patient Care 01 

“Investing in PEOPLE”

 Are YOU looking for a career where YOU can grow and develop into the industry standard?

Are YOU ready to be part of a Team Centric department supporting each other? 

Are YOU passionate about customer service?

Then consider joining the VWi Team!

VWi is a leading business-services provider relied upon by more than 2,000 global clients to transform their businesses into leaner, more dynamic, agile, and efficient operations.

Our benefit package offers: Health insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Flexible Savings Account Dependent Care, Dental insurance, Vision insurance, Long Term Disability (LTD), Short Term Disability (STD), Employee assistance program , Basic Life insurance (100% employer funded), Basic Employee AD&D (100% employer funded), Employee Teladoc (100% employer funded), Voluntary Employee Life, Voluntary Spousal Life, Voluntary Child Life ,Legal Services, Critical Illness, Accident, Hospital Indemnity, Allstate Employee Universal Life, Allstate Voluntary Universal Life Spouse, 401k, and a generous Employee Referral Program.

We promote a healthy work/life balance by offering generous paid time off including 8 paid holidays, 96 hours (12 days) of PTO annually the first year increasing with tenure and more.

Overview:

VWi is a national Business Process Outsourcing organization that provides innovative people, process, and technology solutions for companies across various business sectors from mid-size ($1B in revenue) to the Fortune 500.   Our services include Procure to Payment (Purchasing and Accounts Payable), Credit to Collect (Accounts Receivable management), and Record to Report (Treasury and Audit Accounting).  

As a member of our team you will be responsible for delivery of the prescribed service solution to our clients in a professional manner highly focused on the customer experience and aligned with client’s objectives.  A Level 01 Customer Service Agent is responsible for ensuring customers receive service excellent both verbally and in written communication.  

Essential Functions:

• Maintain updated knowledge of all company products and services in order to provide adequate education to patient’s
• Provide information and instructions about relevant products and services
• Make product and service suggestions to meet the patient’s specific needs
• Field incoming phone calls and respond to phone messages from patient’s
• Promptly respond to patient’s questions submitted via email or our website
• Answer patient’s questions and provide information to resolve any issues
• Obtain necessary information from patient’s to adequately follow up
• Document important patient information for future reference
• Collect and record patient feedback and information, and share that with appropriate departments and team members
• All other duties as assigned

Education and Experience:

• High school diploma or equivalent.
• Basic excel, word and Outlook knowledge preferred
• Language fluency in Spanish or French a plus

Knowledge, Skills, And Abilities

• Excellent written and verbal communication skills
• Positive and service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills and an excellent phone disposition
• Willingness to work independently or as part of a team

 Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• This position will require travel - up to 0%
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

A smartphone with the ability to download an authenticator app is required. 

We are committed to diversity in the workplace.

Must be authorized to work in the U.S. 

Equal Opportunity Employer - E-Verify Employer - Drug Free Workplace

Transitioning Teachers, Veterans and Veteran family members are encouraged to apply!