RCM Customer Care Specialist 01

JOB POSTING- Patient Care 01

Investing in PEOPLE"

Are YOU looking for a career where YOU can grow and develop into the industry standard?

Are YOU ready to be part of a Team Centric department supporting each other?

Are YOU passionate about customer service?

Then consider joining the VWi Team!

VWi is a leading business-services provider relied upon by more than 2,000 global clients to transform their businesses into leaner, more dynamic, agile, and efficient operations.

Our benefit package offers : Health insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Flexible Savings Account Dependent Care, Dental insurance, Vision insurance, Long Term Disability (LTD), Short Term Disability (STD), Employee assistance program , Basic Life insurance ( 100% employer funded ), Basic Employee AD&D (100% employer funded) , Employee Teladoc (100% employer funded), Voluntary Employee Life, Voluntary Spousal Life, Voluntary Child Life ,Legal Services, Critical Illness, Accident, Hospital Indemnity, Allstate Employee Universal Life, Allstate Voluntary Universal Life Spouse, 401k, and a generous Employee Referral Program.

We promote a healthy work / life balance by offering generous paid time off including 8 paid holidays, 96 hours (12 days) of PTO annually the first year increasing with tenure and more.

Overview :

VWi is a national Business Process Outsourcing organization that provides innovative people, process, and technology solutions for companies across various business sectors from mid-size ($1B in revenue) to the Fortune 500. Our services include Procure to Payment (Purchasing and Accounts Payable), Credit to Collect (Accounts Receivable management), and Record to Report (Treasury and Audit Accounting).

As a member of our team you will be responsible for delivery of the prescribed service solution to our clients in a professional manner highly focused on the customer experience and aligned with client's objectives. A Level 01 Customer Service Agent is responsible for ensuring customers receive service excellent both verbally and in written communication.

Essential Functions :

• Maintain updated knowledge of all company products and services in order to provide adequate education to patient's
• Provide information and instructions about relevant products and services
• Make product and service suggestions to meet the patient's specific needs
• Field incoming phone calls and respond to phone messages from patient's
• Promptly respond to patient's questions submitted via email or our website
• Answer patient's questions and provide information to resolve any issues
• Obtain necessary information from patient's to adequately follow up
• Document important patient information for future reference
• Collect and record patient feedback and information, and share that with appropriate departments and team members
• All other duties as assigned

Education and Experience :

Knowledge, Skills, And Abilities

Physical Requirements

A smartphone with the ability to download an authenticator app is required.

We are committed to diversity in the workplace.

Must be authorized to work in the U.S.

Equal Opportunity Employer - E-Verify Employer - Drug Free Workplace

Transitioning Teachers, Veterans and Veteran family members are encouraged to apply!