What are the responsibilities and job description for the Director, Solutions Engineer position at Venn?
About Venn
We’re a bold and forward-looking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we’ve been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our end-to-end SaaS platform supports some of the biggest multifamily players in the industry, driving workflow efficiencies for onsite teams, optimizing revenue for owners, and improving every day living for residents.
To date, we’ve raised $100M in funding, grown to over 75 people worldwide and invested substantially in building out our tech stack and R D team. We pride ourselves on our internal culture and work to create an environment for meaningful connections and collaboration across our distributed teams. From employee recognition to remote team building events, we lean into personalization and have built a culture that reflects our amazing people.
We’ve entered a period of huge momentum and are looking for creative, energetic and smart people to fuel our growth. If you want to join an ambitious, hard working team where you will be empowered and fully accountable for building and delivering high impact results, Venn is the place for you.
About the Role
We are seeking a dynamic and strategic Director, Sales Engineering who will be a trusted advisor to our clients, leading complex product demonstrations, and partnering with cross-functional teams to drive successful customer acquisition. As the first in this role, you will play a critical role in shaping how we engage with prospects, demonstrate the value of our solutions, and support the sales team in closing deals.
Responsibilities
- Serve as a strategic partner and advisor to clients, understanding their unique needs and providing tailored solutions that maximize the value of Venn's products.
- Lead comprehensive product demonstrations and technical presentations to illustrate how Venn’s solutions address complex business challenges and align with client goals.
- Partner with Sales to identify customer pain points, define technical requirements, and deliver tailored solutions that drive business outcomes.
- Collaborate closely with Sales, Product, Engineering, and Implementation teams to ensure seamless handoffs and cohesive client experiences.
- Identify and lead initiatives for continuous improvement within the Solutions Consulting practice, including refining demo scripts, templates, and playbooks.
- Provide expert feedback to Product and Engineering teams based on client experiences and industry trends to influence product innovation and alignment with market needs.
- Actively participate in customer workshops, scoping sessions, and post-sales support activities to ensure successful solution delivery and long-term client satisfaction.
Qualifications and Skills
- 5–10 years of experience in Sales Engineering, Solutions Consulting, or a similar role within a B2B SaaS company.
- Experience working in proptech.
- Exceptional communication and presentation skills, with the ability to build credibility and rapport with stakeholders across all levels, from technical teams to C-suite executives.
- Strategic problem-solver who can adapt solutions to complex, diverse client needs and is skilled at managing multiple priorities in a fast-paced environment.
- Strong collaboration skills, with demonstrated success working across teams to ensure customer needs are met and exceed expectations.
- Proficiency in Google Suite, Excel, CRM systems, and a solid understanding of APIs and product integrations.
- Willingness to travel approximately 25% to engage with customers.
- Nice to have: experience building and leading teams.
This role is preferably based in our NYC office (hybrid schedule - 3 days in-office, 2 days at home). For New York-based candidates, this position has an estimated annual salary range of $130,000 - $160,000, plus commission, benefits and opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications. We welcome direct conversations with each candidate about compensation in all of our initial calls.
Salary : $130,000 - $160,000
