What are the responsibilities and job description for the Customer Onboarding Specialist FL On Site position at Vensure Employer Solutions?
Position Summary
As an Onboarding Specialis t, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication and interpersonal skills will help you succeed as an Onboarding Specialist.
Essential Duties and Responsibilities
- Educating customers and optimize their product setup for the quickest path to success.
- Conduct onboarding meetings, company presentations, and product demos.
- Eliminate roadblocks in the way of customers' goals : product issues, implementation, support issues, customer knowledge gaps, or simply poor product understanding.
- Understand and align with customer goals and challenges.
- Foster robust relationships across diverse organizational levels.
- Spearhead success planning and Executive Business Reviews.
- Educate users on maximizing offerings.
- Actively gather and relay customer feedback to internal teams.
- Collaborate cross-functionally to enhance the customer journey.
- Innovate and implement process improvements for team efficiency and service quality.
Knowledge, Skills, and Abilities
Education & Experience
