Golf House Supervisor

Description

SUMMARY

Serves golf course guests food and beverage items in a prompt, professional and courteous manner.

Assists the department manager with training, development and implementing customer service

standards.

Duties/Responsibilities:

• Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.

• Ensures that food and beverage items are replenished on the cart and in the snack bar as needed to meet demand.
• Assists Clubhouse Manager with menu design and content.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Ensures efficient service to golfers.
• Resolves issues, customer questions or concerns regarding any menu or cart item.
• Upholds quality standards.
• Communicates escalated guest concerns or comments immediately to the Club House Manager.
• Implements and maintains cash handling and cost control procedures. Understands POS programming and sales functions.
• Implements opening, closing, prep and cleaning checklists.
• Implements processes and procedures for ensuring proper cart maintenance.  Communicates with maintenance department or department manager when carts need to be repaired or serviced.
• Ensures established standards for greeting, cocktail service, food delivery and general service techniques are followed.
• Ensures compliance with alcohol service regulations.
• Incorporates safe work practices in job performance.
• Maintains up-to-date knowledge of applicable state liquor laws and standard operating procedures provided by management.
• Maintains established sanitation standards for the department.
• Assists manager in communicating any changes or new policies and procedures to the department personnel.
• Maintains flexibility to take on new and different tasks as directed by the Department Manager.

Qualifications

 Skills/ Abilities:

• Monitor’s business volume forecast and plans accordingly in areas of manpower, productivity, cost and other expenses.
• Able to solve practical problems

Education/Experience:

• One to three months’ supervisory experience and/or training; or equivalent combination of education and experience.
• Sanitation Training
• Alcohol Awareness Training
• Food and Safety

Physical Requirements:

• Meet the physical demands of the position: Frequently stands and walks; uses hands to finger, feel or handle; reaches with arms and hands; stoops, kneels, crawls or crouches; talks or hears.  Occasionally sits; climbs or balances.  Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Ventana Canyon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.