What are the responsibilities and job description for the Quality Analyst position at VENU+?
Job Details
Description
Work doesn't have to be boring, come have fun with us!
WHAT WE DO: VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.
Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.
ENJOY GREAT BENEFITS!
HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account
ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more
WHAT YOU'LL DO: As a Quality Analyst, you will oversee quality assurance processes by inspecting, testing, and evaluating products and equipment. Ensure compliance with industry and customer standards, track production, and eliminate defects. Train staff, implement improvement strategies, and manage quality protocols to enhance efficiency and reduce costs. Provide guidance to teams, ensuring projects meet deadlines and budgets while maintaining high-quality standards.
KEY RESPONSIBILITIES
- Implementing methods to inspect, test and evaluate products and production equipment
- Ensuring that products adhere to quality standards
- Preparing reports by collecting, analyzing and summarizing data
- Working according to deadlines for the delivery of products
- Training and managing production line staff in production practices and quality assessment of goods
- Tracking products through the manufacturing process to guarantee that each part of the process is correct
- Performing detailed and recorded inspections of final products so the products are up to industry and company standards
- Eliminating products that are not up to standards and finding the reasons for product problems
- Ensures compliance with customer requirements and industry standards
- Provides a framework for continuous improvement
- Reduces expenses by preventing defects
- Enhances efficiency
- Constructing and executing quality assurance protocols
- Surveying and gauging the quality of products
- Assuring that products abide by customer specifications and industry standards
- Providing guidance and support to team members
- Ensuring that projects are completed within the allotted timeframe and budget.
- Inspecting products
- Devising and executing quality assurance processes
- Surveying and assessing the quality of products
- Ensuring that products adhere to customer requirements and industry standards
- Liaising with project managers and team members to ensure adherence to quality standards
- Providing guidance and support to project teams in the realm of project management
- Ensuring projects are completed within the allotted timeframe and budget.
Qualifications
REQUIREMENTS
- High school diploma or equivalent
- 3-5 years Customer service experience preferred in hospitality or entertainment industry.
- 3-5 years Call Center experience required.
- Ability to work a flexible, changing schedule with regards to days and hours
- Customer Service Quality Assurance experience is a plus
- Strong people skills and good at conflict resolution – is a team player
- Ability to communicate effectively, verbal and written
- Proficient in Microsoft Office products
- Excellent attention to detail with a professional demeanor
- Ability to multi-task in a fast-paced environment
