Site Operations Manager

Description

Work doesn't have to be boring, come have fun with us! 

WHAT WE DO: VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. 

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. 

ENJOY GREAT BENEFITS! 

HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account 

ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more 

WHAT YOU'LL DO:  As a Site Operations Manager at VENU you oversee  staff, daily operational activities, and business objectives for their area of operation .The Site Operations Manager has overall ownership for their assigned arcade and will work directly with the Regional Service Manager to create and manage budgets, set expectations for their team, deliver results that exceed expectations, and grow the business. 

Responsibilities

• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade equipment at the location 

• Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines 

• Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team 

• Ensures compliance to all company and customers' safety standards 

• Exhibits excellent customer service to address service issues or concerns 

• Build positive working relationships with customers 

• Completes and manages budgets and costs associated with servicing and maintaining equipment  

• Forecasts and control labor cost on a weekly, monthly, and annual basis 

• Oversees transactions to ensure accuracy and prevent cash variances 

• Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines 

• Ensures staff maintains a professional appearance by adhering to dress code policy 

• Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines 

• Merchandising of prizes for redemption center and instant win games 

• Perform regular audits of arcade games and prize machines to ensure cleanliness and proper functionality  

• Performs other duties as assigned 

Qualifications

Requirements

• 2 years of experience in Operations Management or related field 

• Detailed oriented and process driven with excellent management skills  

• Excellent verbal and written communication skills 

• Demonstrates a professional attitude in a fast-paced environment 

• Tech-savvy and mechanically inclined 

• Delivers exceptional customer service with a professional demeanor 

• Proficient in Microsoft Office products 

• Able to work a flexible schedule including nights, weekends, and/or holidays 

• Travel may be required