Ticket Office Manager

This Ticket Office Manager oversees the overall daily operation of the Ticket Office and event ticketing activities for the Blue Cross Arena.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

 1.    Manage the overall operation of the Ticket Office by providing for the sale and accounting of all tickets and serving as the principal venue contact with Ticketmaster.  Assure compliance with all service standards, contract provisions and obligations.

2.       Prepare all ticket builds and event set-ups within the Ticketmaster system for new events accurately and timely and with attention to detail.  Proof-read and send audits for approval with event promoters and organizers prior to events going on-sale. Communicate any changes in scaling or gross potential to vested departments.

3.    Maintain close communication and collaboration with the venue primary tenants to coordinate the programming, processing and distribution of season tickets, group tickets and individual game sales.  Monitor and become aware of all special ticket offerings the tenant may institute.

4.    Process comp ticket requests oversee sponsor & client ticket bank usage and distribute box seat tickets.

5.    Prepare, staff and supervise the ticket office(s) for daily window ticket sales.  Supervise the ticket office personnel including scheduling, training, safety, appraisal and or discipline, and complete payroll entries.

6.    Assure the proper accounting of all money and tickets for events, including but not limited to: daily balancing of ticket sellers, daily sales reports, daily accounting reconciliations, ticket office accounts receivables, staff overage/shortage logs, and deposits. 

7.    Handle complaints, solve ticket problems and provide customer service to patrons in a fair, professional and courteous manner.

SUPERVISORY RESPONSIBILITIES 

Directly supervise all ticket office staff including ticket sellers and ticket office leads.  Carries out supervisory responsibilities in accordance with VenuWorks policies and applicable laws.  

 
QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.  

 

Work hours and schedule are generally Monday – Friday 9:00am to 5:30pm but will vary according to event schedules and the needs of the department, and may include holidays, evenings and weekends.  Attendance at large events in order to guarantee efficient and quality operations will be required.

 

This position requires a demonstrated ability to follow directions and complete assigned tasks with a minimum amount of instruction and supervision is essential. Ability to organize workflow and meet established deadlines.  Skill in meeting and/or exceeding the expectations, being articulate with well-developed communication skills and personal poise. This position requires excellent teamwork skills, working cooperatively with others in the accomplishment of joint tasks and common objectives.  Contributes to a positive work environment, fosters collaboration and provides a tangible contribution. 
 

EDUCATION and/or EXPERIENCE 

1.    Bachelor’s Degree from a four-year college or university in accounting, business administration, public assembly management or marketing; or minimum two years’ related experience and/or training in any aforementioned field.

2.    Proficiency with MS Office programs including Excel, Word and PowerPoint required

3.    A minimum of (2) years’ experience with electronic ticketing platforms with preference given towards proficiency in operating Ticketmaster. 

4.    Proficiency in ticket accounting and finance procedures, including record keeping and reconciliation.

5.    A minimum of (1) year of direct supervisory experience.

6.    Other combinations of experience and education that meet these requirements may be substituted.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

1.    While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.

2.    The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel

3.    The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

4.    The employee must regularly lift and/or move up to 25 pounds.

5.    Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

6.    The employee must be able to travel distances on foot quickly and tend to a variety of needs while on site at the venues.

SALARY RANGE:  $60,000 - $70,000 annually, exempt. (Salary determined by applicable position experience and years of experience.)

 
BENEFITS: Employee owned (ESOP), group health coverage for employee and dependents; includes medical, dental, vision, life, disability; 401k, PTO, and Paid holidays.

VenuWorks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.