Field Service Support Specialist

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary
The Field Service Support Specialist will provide support and various administrative duties for the
Aftermarket field service team, as well as maintenance of the department's various systems. Support
will include processing of customers' on-site service orders, work order creation, billing of services,
service quotes, service invoicing, data input into our CRM & ERP systems, and support of general field
service operations and customer support. The position will provide administrative support directly to
customers, Field Service Engineers, Field Service Managers, in addition to the Sales and Factory
Service teams as required. Additionally, this position will assist the Service Team with business
process improvements, business analysis reporting and the support of various department systems.

This position is a hybrid position and will require working from the Boulder, CO office with the ability
to also work remotely as appropriate and as scheduled.

Key Characteristics
We are looking for a person who is self-directed, is attentive to details, is client focused, able to
manage a dynamic work environment, comfortable with customer interactions and capable of
balancing daily and weekly administrative priorities. An ideal candidate would be comfortable and
proficient with software applications related to customer management and business management
systems, as well as a succinct and efficient communicator. We are looking for a candidate that is
technically competent and has work experience in customer support, sales support, order
management and maintenance of customer & sales account information.

Duties & Responsibilities

• Process Purchase Orders for services – work orders, contracts, invoicing
• Support & coordinate service orders for Field Service Engineers
• Quoting & Re-quoting of Services
• Manage customer inquiries and billing & contract issues (Direct and Indirect)
• Pursue delinquent repair Purchase Orders
• Support Month End closure activities
• Manage release and pre-service preparation for services for new instruments
• Process Credit Card transactions for services
• Input, reporting and data updates in Salesforce (CRM)
• General support of Field Service Engineers, Field Service Managers and Sales
• Collaborate with cross-functional teams to identify and resolve complex customer issues and process bottlenecks
• Support the development and maintenance of standard operating procedures (SOPs) for service operations
• Provide subject matter expertise and guidance on service offerings and Salesforce (CRM) processes
• Ensure compliance with all aspects of on-the-job safety and with all Veolia policies and procedures

Qualifications

Knowledge, Skills & Abilities

• Salesforce (CRM) administrative or superuser experience
• Strong written and verbal communication skills
• Business Process Development
• SAP (ERP) Order Processing abilities and experience
• Organizational Skills / Attention to Details / Compliant to Process
• Computer proficiency with Google Workstation or similar office applications
• Customer Support and Customer Interaction skills & experience
• Self-directed / Manage multiple responsibilities
• Good listening and problem solving skills
• Collaborative
• Ability & experience resolving customer pricing and account discrepancies
• Knowledge of Field Service Operations
• Knowledge of Sales/Fulfillment Operations and Warehouse Operations
• Ability to make good business decisions based on risk-reward analysis and business objectives
• Ability to learn applicable company procedures within a reasonable time from start of employment

Education & Experience
Required:

• Associate’s Degree in Accounting, Business Administration, Science, or similar discipline (or equivalent education) with at least 2 years of work experience in customer service, sales support, administrative support, or warehouse support
• High School Diploma or equivalent education, with at least 4 years of work experience in customer service, sales support, administrative support, or warehouse support

Preferred:

• Bachelor’s Degree in Accounting, Business Administration, Communications, Science, or similar discipline
• 2 years of work experience in SAP (ERP) and Salesforce (CRM) or similar systems
• 2 years of work experience in Service operations

Working Conditions

• Office environment and/or Work from Home environment
• Use of laptop and mobile systems
• Reach with hands and arms, below and above shoulder height
• Stand, sit, stoop, kneel, crouch
• Effective communication though talking and hearing

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:
● Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is
not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,
experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding
considerations for the final selected individual candidate, the offer may be lower or higher than the
stated range: $28.00 - $34.00 USD
● Medical, Dental, & Vision Insurance Starting Day 1!
● Life Insurance
● Paid Time Off
● Paid Holidays
● Parental Leave
● 401(k) Plan - 3% default contribution plus matching!
● Flexible Spending & Health Saving Accounts
● AD&D Insurance
● Disability Insurance
● Tuition Reimbursement

This position is expected to stay open until May 11, 2025. Please submit your application by this date, to ensure consideration.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.