Regional Continuous Improvement Quality Leader

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

This role is responsible for the Implementation of multiple Quality and Operational Excellence
initiatives within the Region in North America. This position will report directly to the Global Quality
Director for ES Services and will partner extensively with Global Supply Chain COE (Centers of
Excellence), Expert Ops COE and the Regional Leadership team they are assigned to.

A successful candidate will have a proven track record of developing practical and innovative ways
to meet goals. Work may be less defined in scope and this leader will have the business acumen
and experience to achieve strategic objectives. This role has the ability to affect short-term and long-
term business goals.

Key Characteristics

• Ability to multitask
• Ability to work in a high paced environment with a calm demeanor
• Ability to investigate and understand processes, procedures, etc.
• Ability to collaborate with team members

Duties & Responsibilities

• Investigating shortfalls, issues, and complaints in current business processes
• Address quality, service, and cost issues proactively to assure customer satisfaction and compliance to regulations
• Analyze company processes and procedures
• Perform root cause analysis of errors and discrepancies and implement corrective measures and processes
• Develop process enhancement strategies
• Set clear goals, create detailed work plans, track progress, optimize resources, and monitor quality to achieve excellent results
• Create and maintain a communication plan to provide stakeholders with adequate information concerning business goals and objectives
• Collaborate with other stakeholders to enhance productivity and staff satisfaction
• Educate and coach others on Lean, Six Sigma, and Operational Excellence philosophies and applications
• Train, mentor, and guide team members in new processes
• Perform other related duties as assigned

Please note: Precedence will be placed at one of our West or South Regional Service Centers: Arlington, TX, Baytown TX, Fontana CA, Pasadena TX, Phoenix AZ, Pico Rivera CA, Salt Lake City UT, San Jose CA. While these locations are strongly preferred, candidates from outside of these areas will be considered.

Knowledge, Skills & Abilities

• Ability to use Quality Processes such as Lean, Six Sigma

Education & Experience
Required:

• University degree/certificate for Engineering, Science or similar technical field
• Experience with KPIs, performance management and quality management processes
• At least 5 years of leadership experience
• At least 3 years of root cause analysis / corrective action, process optimization, or business management experience
• At least 10 years of working experience within operational excellence, Six Sigma or continuous improvement framework
• Project management experience
• Experience working in a matrix organization

Desired Characteristics:

• Additional leadership experience in the areas of Operations, Manufacturing, or Quality is preferred
• Demonstrated commitment for process improvement
• Customer-focused in defining quality and establishing priorities
• Six Sigma Black Belt certification
• Strong oral and written communication skills
• Strong interpersonal and influencing skills

Working Conditions

• Office environment
• Field/industrial environments at customer sites
• Some travel required ~30%

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.