Care Coordinator-Shelter

Job Description

Job Description

Care Coordinator

Vera House, Inc. is a human service agency that provides unconditional care for individuals and families through comprehensive domestic and sexual violence prevention and intervention services. We believe in collectively serving members of the community and creating an environment of accountability for our services. We strive to provide our employees with flexible schedules, when possible, a level of autonomy to complete their work, and a culture of belonging. We strive to interrupt the norms that cause harm and perpetuate oppression.

POSITION SUMMARY :

In this role, the Care Coordinator will work at the Vera House shelter facility and handle a variety of day-to-day care and support activities for the victims of domestic violence, abuse, and sexual assault. The Care Coordinator will provide in-person and telephone crisis intervention at the request of victims or referral sources; ensure a safe, comfortable, and welcoming environment to all shelter residents and visitors. This position will manage difficult and / or emotional client situations and respond promptly to client needs, often providing emotional support for the short-term and immediate needs of shelter residents and their families. This position may be scheduled to work various hours of the day and periodically cover evening or weekend shifts, as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Provide crisis intervention, local service delivery systems advocacy, along with short-term counseling and support to individuals and families experiencing domestic violence, sexual assault and other violent trauma as well as provide emotional support, face to face and telephone crisis intervention, advocacy, and information / referrals at the request of the victims or referral sources.
• Maintain client database consistent with Vera House practices.
• Respond to the 24-hour crisis line during working hours.
• Assist victims / clients in identifying, understanding, and prioritizing problems and needs and, in obtaining information on available resources, as well as assist in seeking help from intervention systems, including criminal justice, legal, medical counseling and income programs at various community partner locations.
• Communicate needs and concerns to the appropriate shelter staff and / or community partners regarding the goals and plans of the residents.
• Maintain strong professional boundaries, limited to the extent of professional relationships, ensuring compliance, ethical and appropriate interactions.

EDUCATION, SKILLS, AND EXPERIENCE :

SALARY RANGE :

18.00 - $19.00 hourly (non-exempt)

Vera House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $18 - $19