What are the responsibilities and job description for the Tier I Support Specialist position at Veracity Consulting?
Job Details
Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.
Currently, we are searching for a Tier I Support Specialist to join our team ON SITE in Atlanta, GA.
Job Responsibilities:
- Serve customers by determining requirements, answering inquiries, resolving Tier 1 problems, submitting trouble tickets, and providing Service Desk support
- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues
- Fulfill requests by clarifying desired information, completing transactions, and forwarding requests
- Maintain the call center ticketing system by entering information
- Enhance organizational reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
- Identify customers' needs, clarify information, research every issue, and provide solutions and alternatives
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and via email
- Research required information using available resources
- Manage and resolve Tier 1 customer issues
- Enter new customer information into the system
- Update existing customer information
- Identify and escalate priority issues
Minimum Job Qualifications:
- A minimum of two (2) years of call center or customer service experience
- Proven experience with providing excellent Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication
- Ability to build relationships. Demonstrated excellent people skills, Interpersonal Skills, Problem Solving, and Multi-tasking
- Strong phone, and verbal communication skills, along with active listening skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Regular and predictable attendance
To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.
Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.
It is Veracity Consulting s policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.
In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
No 3rd parties, please.
