What are the responsibilities and job description for the Technical Services Director position at VerCom Inc.?
Position : Technical Services DirectorCompany Overview : VerCom Inc. is a leading provider of telecommunication construction, maintenance, and service for the largest carriers in the United States. We specialize in providing innovative and reliable IT services, software solutions, and technical support to help our clients achieve their business goals. Our company is dedicated to delivering exceptional customer service and building long-term relationships with our clients.Location : This position is located at our headquarters in Somerset, Wisconsin, but may require occasional travel to client sites in the upper mid-west.Contract Details : This is a full-time, permanent position with competitive salary and benefits package.Job Description : We are seeking a highly skilled and experienced Technical Services Director to support our onsite team. The ideal candidate will have a strong background in construction, IT communications, and project management. We would love to have a military veteran that is willing to learn in a hands-on and self-learning environment. Employing our veteran community is a strength of VerCom but is not a required prerequisite. VerCom would appreciate an individual that has a broad spectrum of experiences from radio through 5G communications, construction, and set up. They will be responsible for overseeing all aspects of our technical services department, including managing a team of technicians, developing and implementing new processes and procedures, and ensuring the highest level of customer satisfaction.Key Responsibilities : Manage and lead a team of technical services professionals, providing guidance, support, and training as needed.Develop and implement new processes and procedures to improve the efficiency and effectiveness of our onsite team members.Collaborate with sales and marketing teams to identify new business opportunities and develop strategies to expand our technical services offerings.Monitor and analyze department performance metrics and make recommendations for improvement.Ensure compliance with industry standards and regulations.Act as a point of escalation for complex technical issues and provide guidance and support to team members.Develop and maintain strong relationships with clients to ensure their satisfaction and retention.Keep up-to-date with the latest technology trends and advancements to stay ahead of the competition.Qualifications : Bachelor's degree in Computer Science, Information Technology, or related field is not required.Proven experience managing a team and delivering successful projects.Strong project management skills and ability to prioritize and manage multiple tasks and projects simultaneously.Excellent communication and interpersonal skills.Strong problem-solving and critical thinking abilities.Familiarity with project management tools and methodologies.Ability to adapt to a fast-paced and dynamic work environment.If you are a highly motivated and experienced technical professional looking for a challenging and rewarding opportunity, we encourage you to apply for this position. VerCom Inc. offers a dynamic and collaborative work environment, competitive salary, and benefits package. Join our team and help us continue to provide exceptional technical services to our clients.#J-18808-Ljbffr