What are the responsibilities and job description for the Customer Support Representative || Ricoh || W2 position at Verdant Infotech Solutions?
This is Shubham I am a recruiter at Verdant Infotech Solutions, we got a new job position of Customer Support Representative from Ricoh.
Please check the details and let me know if you are interested.
Company : - Ricoh
Official Title : - Customer Support Representative
Location : - 4301 Wilson Blvd Arlington, Virginia, 22203
Contract : 6 months
Contract to hire
Pay rate : - USD$25 - 25 / hr
Job Description
Job Responsibilities
- Provide technical support via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Set up and configure in-person and virtual meetings.
- Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
- Install, configure, and maintain various software.
- Assist users with password resets, account set ups, and access permissions.
- Collaborate with other IT teams to resolve complex issues.
- Maintain documentation of procedures, configurations, and troubleshooting steps.
- Stay up to date on the latest technological advances.
- Shift timings
8 : 00 AM to 5 : 00 PM (Mon to Fri)
40 hoursweek
Shubham Rajak|Recruitment Consultant
Office : - (940) 758-5288 Ext : - 210 | shubham.rajak@verdant-infotech.com
5208 Windsor Ln, Copper Canyon, TX 75077
Disclaimer : We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the emails to you.
Salary : $25
