Customer Support Representative || Ricoh || W2

This is Shubham I am a recruiter at Verdant Infotech Solutions, we got a new job position of Customer Support Representative from Ricoh.

Please check the details and let me know if you are interested.

Company : - Ricoh

Official Title : - Customer Support Representative

Location : - 4301 Wilson Blvd Arlington, Virginia, 22203

Contract : 6 months

Contract to hire

Pay rate : - USD$25 - 25 / hr

Job Description

Job Responsibilities

• Provide technical support via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Set up and configure in-person and virtual meetings.
• Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
• Install, configure, and maintain various software.
• Assist users with password resets, account set ups, and access permissions.
• Collaborate with other IT teams to resolve complex issues.
• Maintain documentation of procedures, configurations, and troubleshooting steps.
• Stay up to date on the latest technological advances.
• Shift timings

8 : 00 AM to 5 : 00 PM (Mon to Fri)

40 hours\week

Shubham Rajak|Recruitment Consultant

Office : - (940) 758-5288 Ext : - 210 |

5208 Windsor Ln, Copper Canyon, TX 75077

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Salary : $25