What are the responsibilities and job description for the Database Operations Manager position at Verdant Infotech Solutions?
Title : Database Operations Manager
Visa : USC and GC (Genuine Only)
Location : LOCAL TO Richmond, VA OR Dallas, TX ( can be onsite / hybrid must be flexible)
W2 and C2C for both
Duration : 6 Months CTH
Interview : 2 Videos
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Job Description :
We are seeking an experienced Database Operations Manager with a minimum of 5 years of hands-on experience in monitoring, triaging, and resolving mission critical production database issues, and experience managing an operations team. You will manage a team of onshore and offshore team members responsible for L1 / L2 database support. You will drive operational maturity, coordinate on call rotations, ensure availability of resources during outages and major issues, and drive resolution of issues or escalate when required.
Minimum 5 years of experience supporting Database operations in an enterprise production environment for SQL Server, Sybase, and Oracle (must have at least two of the three)
Responsibilities :
Ensure team availability for L1 and L2 support for SQL, Sybase, and Oracle databases
Coordinate support during high severity incidents to restore service in a timely manner
Monitor, prioritize, and track issues until resolved. Coordinate hand-offs between onshore and offshore teams
Flexibility with working hours to support customer needs
Compile and provide updates to stakeholders on outages and availability, including metrics, performance against defined service level objectives, and overall operational health
Coordinate with L3 and L4 resources when escalation is required
Lead incident reporting and facilitate participation in postmortems involving prioritizing enhancements to reduce ongoing support
Resolve issues with schedule database maintenance
Execute planned database code releases from application teams
Schedule, coordinate, and install required database patches and updates
Participate in and support new store grand openings
Identify automation opportunities and partner with engineering teams to implement
Required to manage multiple tasks and projects simultaneously
ccountable for team's use and adherence to the CarMax processes
Must continually seek opportunities to increase customer satisfaction
Manage crisis situations using analytical and organizational skills
Must be a team player and coordinate knowledge sharing, eliminating siloed areas of expertise in the team
Drive continuous improvement and operational efficiency
Experience Required :
Minimum 5 years of experience supporting Database operations in an enterprise production environment for SQL Server, Sybase, and Oracle (must have at least two of the three)
3-5 years of leadership experience managing a database operations team preferred
Experience working in an Agile / Scrum setting
Excellent written and verbal communication skills
zure Cloud, DevOps experience are preferred
Skill / Experience / Education
Mandatory Skills
Minimum 5 years of experience supporting Database operations in an enterprise production environment for SQL Server, Sybase, and Oracle (must have at least two of the three)
1-3 years of leadership experience managing a database operations team preferred Experience working in an Agile / Scrum setting
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