What are the responsibilities and job description for the Front Desk Associate- Garden Center position at VerdeGo Landscape?
As a (Garden Center) Front Desk Associate at VerdeGo, you will be the welcoming face and the first point of contact for our valued clients and visitors. Your exceptional communication skills, organizational abilities, and friendly demeanor will play a crucial role in ensuring the smooth functioning of our front office operations and maintaining positive relationships with our customers.
Responsibilities:
- Great customers with a warm and professional attitude, offering assistance and answering inquiries about services, pricing and scheduling.
- Locating a Sales Associate to assist with the order and not leaving the front desk unattended for long periods of time.
- Checking out customers purchases from the list provided by the Sales Staff.
- Assist with administrative tasks: data entry, filing, document organization,
- Answer phone (always first call on the phone, answer by the 2nd ring if possible) - take messages and direct calls to appropriate person. If busy with customers let it go to Voice Mail. Check all Voice Mail and return calls by end of the day. Forward any messages to other staff from Voice Mail promptly.
- Keep front office clean-empty trash, clean off counters, sweep floor if needed. Monitor stock and shelves and restock if needed- sales staff can assist.
- Take phone orders and record in Hold File or Schedule for Delivery and Install. Have Garden Center staff tag whatever is required.
- Do call backs on all completed jobs, warranty checks and warranty replacements (for Garden Center ONLY) and record comments-daily, or as time allows.
- Scan and e-file all work orders-daily, or as time allows.
- Schedule customers for Garden Center installs and deliveries.
- Do “locates” as needed.
- Keep schedule boards up to date and legible. Start of each week the boards should be advanced. Keep all paperwork relating to schedules in order.
- Create Purchase Orders as needed. Receive in all deliveries/Purchase Orders and reconcile.
- Keep all Purchase Orders from other departments and receive/close out when required.
- Keep track of requests from customers and call when advised by Garden Center staff of plant material received.
- Act as a liaison between customers with issues and Garden Center Manager and Sales Associates. Have pictures of problems sent to you or to the appropriate staff member.
- Keep Constant Contact up to date with new VIG customers.
- ALWAYS double check on availability. Do not go by the computer inventory. Call Sales Associate to ask on exact availability.
- Any other ad hoc tasks as requested by Garden Center Manager(s) or Account Manager
Requirements:
- HS diploma or equivalent; Office administration or customer service experience.
- Excellent verbal and written communication skills.
- Strong organizational abilities, with attention to detail.
- Proficiency in computer software and office applications.
If you possess the skills and enthusiasm required for this role, we invite you to apply!
