What are the responsibilities and job description for the Santa Fe - PT Customer Service Representative position at Verdes Cannabis?
Description
Non-Exempt / Part-Time (up to 30 weekly hours)
Reports To : Store Manager
Collaborates With : Store Managers,Senior CSRs, CSR Trainers, FellowCSRs
It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.
Job Summary :
A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They are the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successfulcustomer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.
Responsibilities / Essential Functions :
- Team player with strong communication and organizational skills
- Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter
- Identify and assess client needs to make proper product recommendations
- Remain in line with our family-friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support
- Stay up to date with product knowledge, NM Cannabis Patient Laws, and medicinal information updates to pass the information to clients
- Maintain proper inventory stock on the sales floor and back stock, as needed
- Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts
- Regular / reliable attendance is required
- Keeping the best interest of the company and co-workers at the forefront.
- Other duties as assigned.
Computer / Technical Responsibilities :
Qualifications and Educational Requirements :
Additional Requirements :
Physical and Emotional Requirements :
Compensation / Hours :
Compensation DOE, up to 30 hours / wk., Required Mon - Sun, some Holidays, shifts between 8 : 00am & 8 : 00pm
Two days of paid time off in addition to standard PTO allotment.
