Application Operations Manager

Job Description / Justifications

• The Application Operations Manager will also be responsible for leading a team that troubleshoots these applications, coordinating the deployment of patches and AWS service upgrades as needed.
• This role offers the opportunity to work with teams such as development, infrastructure, and security.
• Lastly, it requires critical thinking and creative problem solving, along with an understanding of industry best practices and AWS cloud experience, to operate these services.

Scope of services:

Tasks:

• Oversee operational team and give strategic direction to ensure maximum operational efficiency.
• Serve as day-to-day operational manager and adhere to OTI change & incident request processes.
• Send out daily communications including status, risks, issues, escalation, etc.
• Overall operational coordination including management of resources.
• Coordinate all documentation for projects and create all deliverables defined by the OTI Applications: Custom Application division.
• Coordinate with various groups within OTI to ensure the successful completion of migrations to the test and production environments.
• Lead the cross-team coordination of all pre-deployment, deployment, and post-deployment operational activities across the various teams.
• Work with Tech Leads to address technical challenges/risks/issues that affect the operations of an application.
• Participate in operational afterhours on-call rotation as needed.

MANDATORY SKILLS/EXPERIENCE

• At least 8 years of experience in managing engineering teams responsible for developing and supporting web applications and infrastructure.
• Able to manage the team’s time effectively, and plan for future operational requests.
• Keeps calm under pressure while providing guidance to an operational team, particularly in an outage scenario.
• Able to adapt to a changing environment and incorporate new technologies as needed to increase the operational efficiency of the team and supported applications.
• Strong oral and written communications skills.
• Self-motivated, must be a proven team leader.
• Able to lead the team to identify and solve problems quickly and efficiently