What are the responsibilities and job description for the AV/Desktop Tech Support Analyst position at Veridic Solutions?
Job Title: AV/Desktop Tech Support Analyst
Location: Richmond, VA
Skill Required /Desired Amount of Experience Expertise Rating Move
Ability to utilize troubleshooting tools and skills in managing and administering audio visual hardware and software, laptops, and wireless devices.-Required 5 Years
Windows 10/11, Microsoft Office, Project, Visio, SharePoint, Gmail, Mac & PC Audio/video editing software High Level of Customer Service - Required 5 Years
Provide on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues - Required 5 Years
- Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources.
- Schedules, sets up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences.
- Performs video camera, live stream and audio recordings.
- Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
- Sets up and operates audio systems for live events and ceremonies, and assists video production.
- Conducts site surveys to establish AV/VTC equipment customer requirements.
