What are the responsibilities and job description for the Deputy Program Manager position at Veritas HHS LLC?
Description
Veritas HHS seeks a Deputy Program Manager for the 30th Judicial District Child Support Services of Tennessee located in the north office in Memphis, TN.
About the Company
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.
Mission – Do socially useful work, have fun, and prosper.
Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.
Benefits we offer:
· Health Insurance
· Dental Insurance
· Vision Insurance
· 401(k)
· STD, LTD
· Life Insurance
· Employee Assistance Program
· Telehealth Services
· Paid Time Off
· Rewards Program
About the Position:
The Deputy Program Manager (Establishment) provides leadership, vision, and strategic direction to the Memphis Office of Child Support Enforcement, located in Memphis, TN. The position reports to a Program Manager.
Primary Responsibilities:
- Works with the contract executive and program manager to provide leadership, vision, and strategic direction
- Manages the day-to-day operations of the Memphis location
- Assists in the development of office, team, and team members’ short- and long-term goals
- Develops procedures, processes, and methods to manage the child support caseload
- Assesses operational efficiency and effectiveness and implements process improvement activities, as needed
- Assists the project manager in ensuring integrated service delivery across health and human services programs
- Supervises six direct reports
- Serves as court case flow manager and liaison with the court, clerk of court, SCU, and OSC to identify and resolve any delays or deficiencies in court case processing relating to establishment modifications processes
Requirements
Qualifications
- Bachelor’s degree preferred
- Five years of human services experience
- Five years of supervisory experience, three of which must be in child support services
- Strong communication skills
- Knowledge of child support policy and procedures
- Knowledge of computers and software (Microsoft Office)
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position.
Learn about Veritas HHS at www.veritas-hhs.com
