Information Technology Infrastructure Manager

Our client is a growing financial services firm. They are currently seeking an Infrastructure Manager to report to their CTO.

Responsibilities:

• The Infrastructure Manager provides direct input in developing strategic objectives and operational outcomes of technology services and is accountable for the implementation of standard processes and procedures for technology service components within the organization.
• Manages and ensures compliance and system SLAs are meeting performance levels.
• Provides leadership for continuous improvements throughout the Network security and Tier1 support team.
• Defines and drives the objectives of the service desk to improve support workflows, problem resolution, change and release management effectiveness, capacity planning, and security initiatives.
• Participates in the design, development, implementation, and support of infrastructure solutions and project management.
• Provide a work environment focused on teamwork and unity while empowering the staff to focus on their individual goals and objectives.
• Leverage project management skills and tools to manage and monitor technology projects to ensure compliance with defined policies and technical standards.
• Conduct audits of enterprise technology SLAs.
• Assist with the preparations for disaster recovery planning for consistent business operations.
• Engage in professional development to maintain continual growth in skills and knowledge essential to the position. Provides direct training to technical staff for related enterprise-shared technology and administrative technology service requirements.
• Ensure services, systems, procedures, and processes are properly documented and maintained regularly.
• Managing relationships and agreements with third-party vendors.
• Making recommendations for improving existing systems and processes.
• Keep abreast of new enterprise and administrative technologies and operational methodologies.
• Participate in business unit committees to learn, share, and identify ways technology can assist and improve their processes.

Requirements:

• Undergraduate degree in Computer Science, Management Information Systems, Business, or a related field.
• 15 years’ experience in IT.
• 5 years of relevant experience in managing/leading technical projects and assessing technical solutions.
• Banking, financial services, investment management/wealth management or mortgage industry experience is required.