What are the responsibilities and job description for the Technical Services Associate (Product) position at Veritext Legal Solutions?
Overview :
To ensure that all common technical service requests are handled to meet or exceed client expectations using the tools and training provided.
What you'll do :
Learn how to log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets, and requests reporting technical problems
Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
Provide support at depositions, as needed, by functioning as "on-site" IT support
Serve as first-level support for all Veritext web applications and software
Provide technical support for colleagues and clients for video products
Provide assistance to court reporters, videographers, digital reporters, and other independent contractors as applicable (e.g., directions, my equipment is not working, logistical issues, etc.); escalate to appropriate Veritext colleague if necessary
Encourage Partner Portal use and be completely knowledgeable of all features
Who you are :
2 years of related experience
Proficient in MS Office required
Proficient in relevant software packages and applications
Customer service oriented with strong interpersonal skills
Dedicated professional with the ability to respond to requests promptly and accurately
Must be detailed oriented, organized and be able to multi-task and work under pressure to meet or exceed deadlines
Proactive and motivated with strong problem-solving and follow-up skills
Benefits :
Competitive compensation and total rewards package
Comprehensive medical, dental and vision insurance
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists / therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
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