Quality Assurance Specialist

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
 

Overview: 

Providing our clients with exceptional service is the foundation of our business. The Quality Assurance Specialist acts as a QA expert, conducting ongoing quality assessments for existing transcriptionists.   The QA Specialist works to ensure the 98% minimum quality promise to our customers is met and that performance improvement measures are followed.  Assessment work is conducted within the established parameters of quality judgment, and consistent communication regarding these parameters on behalf of the QA team is required.  

What you'll do:

• Efficiently and effectively conduct QA assessments in accordance to established standards and protocols
• Consistent representation of Independent Contractor talent brand as highly engaged, knowledgeable and personable
• Conduct QA Assessments of existing transcriptionists' work product
• Prepare and deliver feedback for transcriptionist review
• Act as expert resource regarding quality standards and requirements
• Follow established processes and service level agreements.
• Work within established production levels for various tasks
• Track and report information as requested
• Provide special task transcription support as assigned and in accordance to business needs
• Assist with other projects as assigned by managers

Who you are:

• Microsoft Office Suite experience at an Intermediate/Advanced level
• Keyboarding at 60 wpm
• Excellent grammar, spelling and punctuation skills
• Able to listen to recordings and ascertain accurate transcription of audio
• Transcription experience: 3 years

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Compensation Disclaimer: 

The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. 

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.