Payment Services Specialist II

Verity is hiring for a Payment Services Specialist II at our Seattle, WA Headquarters location. This is a hybrid position. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

How you can make a difference

The Payment Services Specialist ll works closely with the Operations team to assist members and departments throughout the Credit Union. This position is responsible for supporting the ACH process and overseeing the daily operations of the overdraft program and may provide additional support for the wire process.  This role will also assist with supporting other Operations Department functions, while working closely with the Operations Manager to help develop best practices for optimizing usage and streamlining processes to improve efficiencies and the overall member experience.

We know it is more than just a job

Verity has continued to maintain an open and positive work culture. We make sure people come first! Some ways we help employees live their best lives:

• Base Pay: This positionhas a salary range of $25.78 (minimum) to $38.66 (maximum), with a midpoint of $32.22. Starting pay is offered based upon an applicant’s experience and education relevant to the position.
• Paid Time Off: All Verity employees receive 11 paid holidays per year and 3 floating holidays, as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 20 days per year.
• Benefits: Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%.
• Other Benefits: This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance.
• Great Perks:Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement.

ESSENTIAL JOB FUNCTIONS

ACH and Payment Processing

• Assist with processing incoming/outgoing ACH files, exception reports, and disputes.
• Supports the processing of ACH and check disputes.
• Assist with monitoring, reviewing, and facilitating electronic payments for members through multiple channels, including ACH, wires, and FRB clearing files.
• May assist with set up and maintenance of external payments.

Overdraft Management

• Work with members regarding Verity’s overdraft program.
• Review daily, monthly, and quarterly overdraft reports.
• Complete monthly overdraft report summaries.

Compliance and Support

• Supports the process of garnishments, levies, reclamations, and death notifications.
• Supports the IRA Program.
• Supports the audit and QC function.

General Ledger and Reporting

• Supports the balancing of any related GLs.
• Create and maintain procedures.
• Complete service requests tickets based on SLAs.

Cross-Training and Miscellaneous

• Cross-train and provide backup to other job functions within the Operations Department.
• May assist with referring accounts for external collection processing.
• Perform other job-related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Regulatory Compliance: Implements NACHA and garnishment regulations in daily operations, ensuring adherence and accuracy.
• Member Service Excellence: Resolves member inquiries regarding overdrafts, ACH disputes, and payment processes with efficiency and empathy.
• Problem-Solving: Analyzes and resolves complex operational challenges, such as overdraft discrepancies and GL balancing issues.
• Operational Accuracy: Ensures accuracy in all payment processes, including GL balancing and overdraft program management.
• Continuous Learning: Proactive mindset towards ongoing learning and staying updated with industry trends, new technologies, and best practices in operations support.
• Technology Proficiency: Applies advanced technical skills to manage payment systems, electronic transactions, and reporting tools.
• Collaboration and Leadership: Works collaboratively with the Operations team and supports leadership in implementing department improvements.
• Time Management: Prioritizes and executes key responsibilities, such as managing reports and service requests, within established timelines.
• Adaptability and Initiative: Embraces changes in processes and systems, proactively contributing ideas for enhancements.

EDUCATION AND EXPERIENCE

• Minimum six (6) months to two (2) years of similar or related experience, including time spent in preparatory positions.
• High School diploma or equivalent required.
• Experience in a financial institution is preferred.
• Experience with customer service preferred.

PHYSICAL CONSIDERATIONS

Verity is committed to reasonably accommodating the physical aspects of the position. The following are normally encountered in this job:

• Effectively communicate with diverse staff, members, and vendors
• Ability to lift and carry 50 pounds

Working Conditions

• Sitting or standing for long periods of time
• Working on computers for a long period of time in an office environment

Washington is an At-Will Employment State

Your employment is at will, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the at will policy, nor would it constitute an employment or other contractual agreement.

Salary : $26 - $32