What are the responsibilities and job description for the Lead Experience Designer position at Verizon Communications?
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.About Verizon & Verizon Value The Verizon Value Organization is Verizon’s portfolio of prepaid brands : Verizon Prepaid, Visible, Total By Verizon, Straight Talk, Tracfone and more – serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all.This role is within the Customer Success team where we create and improve experiences for our agents, striving for reliable, simple, exceptional world-class journeys.About this role We are seeking a Lead Experience Designer to join our team where we are iteratively designing and developing best in class experiences for our agents. Join us to help set new standards in our category and make the agent experience a truly reliable, simple and exceptional experience.As a Lead Experience Designer, you will lead cross-disciplinary teams on complex design programs to deliver a transformed experience. The Lead Experience Designer defines and aligns teams around a design vision and is accountable for solutions and quality across the whole agent experience.What you’ll be doing… Lead a cross-disciplinary team in problem solving through facilitation of design activities combined with occasional hands-on work while planning overall approach in partnership with leaders.Facilitate and inspire creative concepting.Guide appropriate range of exploration.Plan and facilitate iteration and critique to improve solution quality and support user, business, and technical requirements.Recommend and facilitate design activities / methods to guide teams and clients through ambiguous project periods.Identify activities and communications necessary to deliver digital product strategy ideas to a client.Plan, coordinate, and facilitate meetings with staff and clients to gather feedback, make decisions, and determine next steps.You’ll need to have : Bachelor’s degree or equivalent work experience.Five or more years of relevant work experience.Expertise in standard UX software such as Figma, Adobe XD, Balsamiq, Framer.Even better if you have one or more of the following : 5 years, professional experience. Preference will be given to candidates who have experience designing complex solutions for digital environments, Customer support systems or journeys.Basic HTML5, CSS3, and JavaScript skills.Understanding of Customer support systems, Interact, Oracle platforms (ADF), or similar systems.Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.Experience using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A / B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.Iterate designs and solutions efficiently and intelligently.Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.Collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours 40Equal Employment Opportunity We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.#J-18808-Ljbffr
