Business Coordinator-Operations Support

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Business Finance Operations (BFO) team is a wireless operations group responsible for ensuring that business channel activities adhere to Verizon’s standards and guidelines. The team audits business channel activities and transactions, creates and maintains wireless profiles in the Enterprise Customer Profile Database (ECPD), oversees promotional offers and discounts, applies and maintains wireless tax exempt status, and manages business channel other charges and credits (OCCs). The BFO works closely with business sales, service and operations channels to support Verizon’s business customers.

As a BFO Coordinator, you’ll provide financial, operational and strategic support while coordinating with internal and external customers to resolve inquiries and complete tasks routed to you through Workflow manager. You may also assist with escalations and research requests. In this role, you will need to maintain a clear focus on business objectives while ensuring that customer expectations are managed and met.

This role is ideally suited for someone who enjoys problem solving and analysis, and is capable of working efficiently and with urgency without sacrificing the quality of their work. Good communication skills are a must. This position will require you to communicate with Verizon employees across several levels as well as with external customers.

• Reviewing, calculating, approving and applying OCCs in support of contractual pricing and/or equipment offers, special offers or promotions and other system, sales and customer related issues that may require an OCC.
• Building and maintaining customer’s contract information for business customers and ensuring customer’s contract terms are provisioned in ECPD.
• Researching processes, system and/or customer issues to analyze business situations and provide recommendations; incorporating both customer and compliance point of view.
• Placing outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks.
• Reviewing, researching and taking action on customer inquiries related to the Verizon Discounts program; resolving automation errors, escalation support and auditing functions.
• Completing various financial and account maintenance transactions utilizing Verizon systems including ECPD, Work Flow Manager (WFM), ACSS, and OneSource.
• Reviewing incoming documents to ensure compliance to documented processes and requirements prior to completion.
• Educating internal and external customers on company guidelines and procedures; giving guidance and direction on how to accomplish various tasks.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You will need to have:

• Bachelor’s Degree or one or more years of work experience.
• Experience in analysis and problem solving.
• Experience in communicating with internal and external customers.
• Experience in Microsoft Office products (Excel, Word, and PowerPoint) or Google G Suite (Docs, Sheets, Slides, and Drive).

Even better if you have one or more of the following:

• Knowledge of Verizon business plans and pricing.
• Knowledge of Verizon business products.
• Experience in Verizon systems (ECPD, ACSS, WFM).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.