What are the responsibilities and job description for the Military Fellowship IT Service Manager position at Verizon?
When you join Verizon
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program.
What you’ll be doing...
As a member of the IT Service Management Office (ITSMO), you will be responsible for helping to develop, implement, and maintain a comprehensive ITSM framework aligned with the Corporate Systems Platform Services organization's goals and objectives.
Managing ITSM Implementation and Maintenance :
Championing the adoption of ITIL best practices across the organization, ensuring alignment with industry standards and frameworks.
- Continuously monitoring and evaluating the effectiveness of ITSM processes, identifying areas for improvement and driving ongoing optimization.
Developing and Implementing ITSM Policies and Procedures :
Collaborating with stakeholders to define and establish clear and concise ITSM policies, procedures, and guidelines.
Working with the CSG IT Service Desk :
Helping to maintain service level agreements (SLAs) with internal and external stakeholders, ensuring timely and reliable service delivery.
Managing and Coordinating Problem Management :
Implementing and overseeing the problem management process, ensuring prompt resolution and effective communication.
Working with Stakeholders to Identify and Prioritize IT Service Improvements :
Engaging with stakeholders to gather feedback, identify service gaps, and prioritize IT service improvements.
What we’re looking for...
You’ll need to have :
Even better if you have one or more of the following :
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
Equal Employment Opportunity
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
