What are the responsibilities and job description for the Installation Technician - Mattress/Furniture position at Verlo Mattress?
Installation Technician
Join a company that fosters growth, values initiative, and believes in promoting from within. For over 50 years, Verlo Mattress has provided our community with a better day awake because of a more comfortable night's sleep.
Verlo's Installation Technician team plays a vital role in our guest experience, serving as our guests' final point of contact. Installation technicians are trusted to represent our company in the privacy of our guests' homes. The quality of your service will leave a lasting impression on our Guests.
Our company's goal is to build long-term relationships with our guests rather than transactional relationships. Your performance and interaction with a guest can decide whether guests return to Verlo for their future needs or go to our competitors.
As an Installation Technician, you will be responsible for the safe delivery and set-up of Verlo products in a timely, professional and respectful manner, ensuring that each guest receives the best service experience possible.
This key position requires attention to detail and understanding of maps, GPS technology, careful management of delivery data, and customer delivery data completion. We look to you to suggest how we could further enhance the customer experience.
Compensation:
Competitive hourly rate to start with potential for performance-based compensation. Review of job performance takes place every 12 months or as needed. Success for this position will be measured using delivery statistics and customer survey responses.
Requirements:
- Have a great attitude and a willingness to learn.
- Must be self-motivated with the ability to work independently and as part of a team.
- Promote a positive outlook and direction for the company.
- Understand the importance of excellent guest service.
- Possess good interpersonal skills.
- Must be at least 18 years old
- Have basic computer knowledge, including the ability to locate customer homes and navigate using online mapping tools and map books.
- Must be available to work Tues–Sat
- Ability to safely lift large and bulky materials
- Ability to walk, stand, sit, crawl, twist, kneel, push, stoop, climb (stairs, ladders, etc.), reach above the shoulder, grasp, pull, bend repeatedly, lift and carry.
- Working conditions include exposure to extreme weather conditions (i.e., heat/cold, humidity, dampness/chill, dry atmosphere, etc.)
Responsibilities:
- Morning truck inspection to prepare for the day.
- Maintain truck cleanliness throughout the day.
- Maintain tablet data throughout the day.
- Assist with setting-up new merchandise and removing old products.
- In-home product demonstrations.
- Maintain truck safety and efficient operation; refuel trucks.
- Verify correct product loaded for delivery.
- Assist with warehouse inventory on an as-needed basis.
- Load/Unload delivery trucks and vendor shipments.
- Assist other Delivery and Warehouse staff as needed.
- Safety first at all times.
- Arrive on time.
- Respectful of Guest privacy.
- Handle all merchandise as if it was your own.
- Respect the guest's home.
- Take care of all equipment.
- Exemplify Verlo's Quality Standards.
- Exhibit Brand Values.
Additional Information:
- Ability to pass a background check and drug screen.
- Appropriate demeanor in both dress and hygiene.
- Reliable transportation.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Driving: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Greenfield, WI 53220 (Preferred)
Work Location: In person
Salary : $20
