What are the responsibilities and job description for the Service Technician position at Vermeer Heartland?
Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.
We are currently seeking a Service Technician at our Cincinnati, OH location. If you’re ready to join a team that is passionate about enhancing the customer experience, we would like to hear from you!
BENEFITS
- PTO and holiday pay
- Medical and life insurance plans
- 401(K)
POSITION RESPONSIBILITIES
- Apply product knowledge, professional expertise and recommended procedures to conduct repairs.
- Perform service work in the field as required.
- Perform routine Preventative Maintenance while checking for other necessary repairs or causes of failure.
- Maintain timely and accurate customer and equipment documentation.
- Effectively utilize written instructions, diagnostic software and necessary equipment for diagnostics, repair and/or installation of equipment and components.
- Enhance the overall customer experience by effectively communicating with the customer and ensuring their equipment is well-cared for during the repair process.
- Collaborate cross-functionally with parts personnel and other departments to ensure the customer is taken care of.
- Proficiently use torches, welders, drills/bits, reamers, taps/dies, and other equipment to fabricate and repair equipment and components.
- Actively participate in routine training courses as assigned, while continuously seeking out opportunities to learn and develop.
- Maintain cleanliness of work area and safely utilize Heartland property and equipment.
POSITION SKILLS/ ABILITIES
- Demonstrated familiarity with Vermeer products and/or similar industrial, agricultural equipment, utilizing mechanical, hydraulic, and electrical systems.
- High-level of computer proficiency with ability to utilize various software for diagnosis, repair and work order documentation/processing.
- Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
- Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
- Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
- Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.
POSITION REQUIREMENTS
- High school diploma or GED equivalent required.
- Valid driver’s license and able to meet Heartland insurance providers qualifications.
- Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.
- 1-3 years of experience as a Service Technician, Field Technician, or equivalent in a dealership environment.
- 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment a plus.
- Formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems or equivalent experience a plus.
Safety-sensitive
