What are the responsibilities and job description for the IT Support Representative (Seasonal-Summer) position at Vermeer Midwest-Aurora?
About Us
You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day, together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More.
Job Summary
We are seeking a seasonal (summer) IT Support Representative to provide technical assistance and support related to computer systems, hardware, or software. Responds to employees requests, isolates problem, and determines / implements solution. This position requires the ability to work well independently, sometimes with minimal guidance.
Pay: $20 hourly
Essential Functions
- Provide technical assistance and support for incoming employee requests and issues related to computer systems (i.e, CDK, Salesforce), software and hardware
- Train computer users.
- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
Non-Essential Functions
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Clean up computers.
- Write training manuals.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
Qualifications
- Pursuing or attainment of an IT degree is preferred.
- Knowledge of Microsoft Office products is required.
- Excellent oral and written communication skills.
- High degree of attention to detail and deadline driven.
- Oral, written, and interactive communication skills.
- Skilled in effective research tactics and good organization.
- Ability to maintain high standards of confidentiality.
- Ability to convey a positive and professional image to internal and external customers.
Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $20
