About Vermeer Southeast
Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. In 2018 VSE became a 100% employee-owned company.
About the role
Vermeer Southeast is seeking an organized and dedicated Service Manage r to lead our service department operations in Fort Myers, FL . The Service Manager will be responsible for leading a team that provides exceptional customer experiences and ensures the successful selling of all available service hours. This role requires strong leadership, customer focus, and the ability to manage department operations efficiently.
What you'll do
1. People Leadership and Development :
- Attract, select, and develop high-caliber talent from both internal and external sources.
- Plan for future staffing needs to ensure key positions are always filled.
- Manage team performance through active performance management and development processes.
- Ensure full utilization of available staff training tools to enhance team skillsets.
- Build a strong, collaborative team that fosters open communication and an inclusive work environment.
2. Customer Satisfaction :
Interact with customers in a professional, courteous, and timely manner.Build and maintain strong customer relationships.Provide service solutions that address customer needs and enhance their experience.Ensure service quotes and cost estimates for internal and external customers are completed promptly.May assist with loading and unloading equipment when necessary.3. Marketing / Sales :
Lead a team that markets Vermeer products and services to customers through effective sales strategies.Reach out to potential and existing customers to expand the customer base, maintain relationships, and increase sales.4. Department Management :
Analyze shop time, customer demand, and market trends to maximize the department’s profit potential.Coordinate and ensure all services are completed on time and to the highest standard.Stay updated on service bulletins and equipment updates.Track service warranty issues, files claims, and ensures proper credit is applied to the dealership.Provide necessary weekly and monthly department reports.Ensure necessary shop supplies are stocked and available.Maintain a clean, safe, and secure shop facility and equipment yard.Ensure department safety standards and documentation are adhered to.Qualifications
Education and Experience :High school diploma or GED equivalent required; college degree is a plus.One (1) year of leadership experience, demonstrating strong communication and leadership abilities.Previous industry experience is preferred.Skills and Abilities :
Ability to clearly communicate and follow verbal and written instructions.Excellent organizational skills with the ability to multi-task and follow through on tasks.Strong interpersonal and customer service skills.Proficient typing and basic computer skills.Valid Driver’s License required.Knowledge of industry trends, general repair practices, and dealership aftermarket capabilities.Benefits offered
Employee Stock Ownership Plan (ESOP) - Certified Employee-OwnedHealth insuranceDental and Vision planFlexible Spending Accounts (FSA)Company Paid Telehealth Program - MediOrbis401K Retirement PlanPaid Holidays & VacationOthersWhy Join VSE?
At Vermeer, we value a strong work ethic, customer-first mentality, and a passion for leadership. As a Service Manager, you'll be an integral part of our team, driving customer satisfaction and operational efficiency while fostering a positive work environment for our staff.
We are a Drug Free Workplace and an Equal Opportunity Employer
