Program Manager 1

Overview

Job Summary:

A Program Manager provides the tactical and operational leadership for DC SEU programs and initiatives to ensure that program implementation is aligned with and meets strategic objectives. This role serves as a key stakeholder during the design and launch of new programs. The Program Manager is responsible for ongoing program success through staff resource and budget direction, monitoring and adjusting processes, and continuous system improvement while providing excellent customer support for both external and internal customers.

Location:

This is a hybrid position, and the ideal candidate will be located in Washington, DC. 

Compensation:

At VEIC, we are committed to pay transparency. The starting pay range for this position will be between $74,100-$77,000 ($38.00/hour-$39.50/hour). Based on market data, pay may vary depending on job-related knowledge, skills, education, experience, and location. Please discuss your intended work location with the recruiter for more information. The total compensation package for this position also includes a full range of medical benefits, 403(b) eligibility with match, Combined Time Off (CTO), Care and Concern leave, Parental leave, wellbeing benefit, a community service day, and eight paid holidays that are effective as of your first day of employment.

Diversity and Inclusion:

We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.

Responsibilities

Essential Functions: 

• Define the staff and budget resource requirements, operational expectations, and internal reporting requirements needed to achieve annual goals.
• Manage the program staff and budget resources and ensure consistent service delivery.
• Develop, lead, and motivate the Program Functional Team and provide the members an understanding of the annual goals and progress towards the goals.
• Continuously monitor progress regarding initiative goals, budgets and cost-effectiveness making program tactical changes as needed.
• Lead program performance evaluations through surveys and Quality Management Systems. Ensure operational efficiency, performance quality, and drive Best Known Practices.
• Deliver clear and transparent program messaging for both external and internal customers.
• Address customer service complaints and feedback. Seek solutions to prevent future occurrences.
• Provide support to the activities of VEIC as necessary to accomplish organizational goals and objectives.
• Provide clear and effective communication with all customers including team members, stakeholders, cross-functional groups, etc.

Qualifications

Knowledge & Experience: 

• Strong personal commitment to the mission, vision, goals and values of VEIC.
• Bachelor’s degree and two years of experience in a professional work environment, or a similar combination of education and experience from which comparable knowledge and skills have been acquired.
• Proven ability to develop strong working relationships, collaborate with internal staff, customers, and trade allies.
• Ability to carry out systematic data tracking and reporting processes and implement planned steps from start to finish. Demonstrated experience generating reports with spreadsheet and/ or database programs such as Excel and Access.
•  Demonstrated ability to be organized, detail-oriented, accurate, and able to handle multiple tasks and competing priorities in a dynamic and fast paced environment.
• Excellent written and oral communication skills, experience with substantive elements of customer service.
• Strong interpersonal skills including effectiveness in productive communications along with a high degree of professionalism, maturity and a polished demeanor.

Salary : $38 - $40