What are the responsibilities and job description for the Surveillance Operator position at Vernon Downs?
JOB DESCRIPTION SUMMARY:
Responsible for properly executing surveillance duties on assigned shift to adequately protect the life and property of customers, associates, and the company’s property.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Provide excellent guest service to both internal and external guests.
- Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
- Generates necessary written reports regarding security-related incidents involving guests, Associates and/or the facility.
- Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings.
- Observes, documents, videotapes, and reports any unusual or suspicious activities on property.
- Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to the appropriate individual or entity, for proper resolution.
- Reviews surveillance tapes and reports, providing detailed information to appropriate company officials and outside agencies, as needed.
- Held accountable for the accuracy and thoroughness of departmental records and reports.
- Make suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of company assets in mind.
- Maintains a working knowledge of the Company’s facilities, as well as special events on property in order to monitor customers and fellow Associates of same, whenever possible.
- Interacts with customers and Associates in a positive, professional manner.
- Facilitates the flow of information by attending regularly scheduled departmental meetings.
- May be designated as officer-in-charge to function as a supervisor for a shift.
- All other duties as assigned.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required.
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