Lead CRM Business Analyst

Job Title: Lead CRM Business Analyst

Location/ Work Structure: Hybrid, Cincy, Columbus, Cleveland

Compensation: $110,000

Who we are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.

What You'll Do:

• Engage with business stakeholders to capture detailed business requirements for the new CRM system.
• Develop and standardize business processes to be implemented in the CRM, ensuring they empower the business and enhance B2C operations.
• Lead the CRM deployment project, including planning, execution, monitoring, and controlling project activities.
• Work closely with business leaders, engineering teams, and other stakeholders to ensure alignment and successful delivery of the CRM project.
• Oversee custom enterprise integrations between the CRM and other company systems, ensuring data integrity and seamless operation.
• Ensure that the CRM implementation meets business requirements and quality standards through rigorous testing and validation.
• Maintain comprehensive documentation of business requirements, process changes, and integration details.
• Develop training materials and provide training sessions to end-users to ensure smooth adoption of the new CRM system.

What Experience You'll Have:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience as a Business Analyst, with at least 3 years in a lead role focused on CRM implementation and integration.
• Strong knowledge of improveit 360 (i360) or Salesforce based systems, and experience with enterprise integration technologies is preferred
• Proven experience in managing CRM deployment projects, with a strong understanding of project management methodologies.
• Excellent verbal and written communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Demonstrated leadership abilities, with a track record of driving projects to successful completion.
• Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or similar certifications is preferred
• Experience in the B2C sector, particularly in customer engagement and sales operations.