Court Support Supervisor

Who We Are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50 individual tolling authorities.

Position Overview

The Court Support Supervisor is responsible for overseeing the daily operations and ensuring fulfillment of all expert witness requests for all programs including:

• Analyze queue and operational metrics to identify trends and areas of
• Maintain and enforce high standards of customer service across all
• Address and resolve complex customer concerns and/or program performance gaps promptly and
• Guide, monitor, and lead the Court Support Team, ensuring individuals are motivated, and working together to achieve operational goals.
• Capture expert witness requests, make assignments to fulfill, and maintain key information for each case.
  
  

Duties and responsibilities

• Lead one-on-one/team meetings to address concerns, provide updates, and set goals.
• Conduct quality audits, analyze reports, and identify areas for improvement.
• Expertise in key processes related to Verra Mobility Systems, including event ingestion, camera operations, hearings, and court support.
• Train Expert Witnesses and serve as a backup when necessary, including travel if required.
• Prepare for court cases, including researching system maintenance and case histories.
• Maintain a high level of knowledge regarding customer business rules and product offerings changes.
• Manage and enhance the court request tracking tool for accurate and timely case handling.
• Develop and deliver training programs for new hires and ongoing staff education.
• Resolve escalated customer issues and provide solutions to complex problems.
• Monitor metrics and service level agreements (SLAs) to ensure targets are met.
• Facilitate all communication between customers, team members, and other departments to ensure alignment and
• Identify and implement solutions for any customer-related issues or complaints, collaborating with team and/or other teams as required.
• Ensure alignment with Business Requirements and company
• Drive efficiency improvements, cost reductions, and customer satisfaction enhancements.
• Travel Requirement of 20%
  
  

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• Experience managing a team in a Supervisor or Team Lead capacity
• Intermediate to advanced computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).
• Excellent communication, both verbal and
• Strong knowledge of customer service processes and best
• Proven track record of achieving performance targets and improving customer service.
• Strong analytical skills and attention to
• Arizona Private Investigator License is required (Verra Mobility will assist with the process).
• Flexibility to accommodate travel requirements with minimal notice.
• Make sound decisions and accept/act upon constructive
• Adhere to professional behavioral expectations and the ability to work collaboratively with different groups, customers, and departments.
• Must be able to operate effectively and reliably in the office and/or at
• Drug Tests, Background Checks, and Fingerprints are
  
  

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
  
  

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.