What are the responsibilities and job description for the Customer Care Specialist I position at Verra Mobility?
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50 individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview:
The Customer Care Specialist I is responsible for handling the daily operations of select client programs, including functions such as:
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50 individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.
Position Overview:
The Customer Care Specialist I is responsible for handling the daily operations of select client programs, including functions such as:
- Processing of delinquent cases, support process service functions, and fulfilling citizen requests while ensuring a high level of customer satisfaction.
- Work closely with team members to achieve customer departmental goals and improve customer service processes.
- Become intimately familiar with the business rules for each customer on the AXSIS and Legacy side and deliver timely and accurate service
- Onboarding and Training New Hires
- Generate and analyze daily/monthly reports ensuring accuracy and timely delivery
- Provide exceptional service to internal and external customers on all matters related to their requests
- Maintaining up to date Standard Operating Procedures per jurisdiction
- Monitoring the status of work, identifying, and solving problems
- Report any equipment related issues timely to ensure they are solved quickly. Escalate if reported issues are not resolved timely
- Demonstrate the ability to manage priorities effectively to meet customer and departmental expectations
- Asist other teams when they encounter challenges or require additional support
- Skilled at learning new industry, company, product, or technical knowledge
- Ability to handle difficult situations and a changing environment
- High School Diploma or
- Competent computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).
- Data Entry 40
- Strong communication, both verbal and
- 1 years of data entry experience
- Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues.
- Make sound decisions and accept/act upon constructive
- Adhere to professional behavioral expectations and the ability to work well with different groups and departments.
- Must operate effectively and reliably in the office and/or at
- Drug Tests, Background Checks, and Fingerprinting are
- Sitting or standing for extended periods will be a requirement
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
